SolTerra

Verified profile
Updated: 14 June 2022
Installer

Installing solar since 2008

SolTerra logo

4.40 from 27 Reviews

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SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

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SolTerra reviews


3 stars

0

2 stars

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4.40

Avg. rating

Breakdown of consumer reviews

Sales Process

4.4

Price as quoted

4.5

On schedule

4.3

Installation quality

4.3

After sales support

4.4

Latest good review thumbs up

Paolo C | Bellevue, Washington | 06/14/2023

If I could give them 100 Stars it wouldn't be enough!

If I could give 100 stars I would! The team were so great at communicating with me and gave me such a great deal! I shopped around of course and found that not only was Solterra much more affordable, their level of service was above and beyond. They were quick to slot me in for installation. The installers were knowledgable and answered all the questions I had in regards to Solar. I had no issues with their installation as it passed inspection with flying colors. I have a buddy who went with a different solar company and their installation was sub par. Their inspection failed and now they're waiting for the solar company to come and fix their mistakes. He got his solar 2 months before mine and he's still waiting on them. Make sure you guys don't end up like my friend who's still waiting for his solar to be turned on! Go with Solterra Solar. The team will take such great care of you!

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Latest bad review thumbs down

taylo148 | Federal Way, Washington | 09/15/2015

Poor customer service

Horrible customer service. They looked at our roof and gave us a bid. We signed a contract with them and took out a loan to purchase the equipment. Two weeks before the installation they wanted to reduce the warranty from 10 years to 2 years. We received an email about this on a Friday at 9:45pm before Kevin, our salesman, went on a week vacation. Very disappointed in the level of service they provided. I would advise to look into other companies if you are deciding on solar.

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1 comment >
Reply from taylo148: We are sincerely sorry for the trouble you experienced. We strive to provide excellent customer service and take your feedback seriously. <br /> <br />Your roof was a unique case. It wasn’t until after a technical review of your metal shake roof that it was determined your project could not be given our full 10 year warranty—due to a waterproofing concern. As we discussed, the options were to cancel the job, or reduce part of your warranty. Our 10 year warranty would have remained intact on all other aspects of the job (racking, electrical work etc.).<br /> <br />We understand your frustration with the time it took for us to communicate technical limitations. Since your experience, we have hired a full time auditor to ensure timely completion of all of our technical reviews. Please let us know if there is anything we can do to help rebuild your trust in SolTerra.<br /> <br />Your SolTerra Team

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Kyle Vallentine | Seattle, Washington | 06/14/2022

Top notch product and customer service.

I would recommend SolTerra to anyone looking for solar! The panels they use are top notch (after much research). Out of all bids I had, they were the best to work with. Not the commercial sales tactics and hounding to sign paperwork like some companies I checked out. The whole process from start to finish was great. Kevin (Sales Manager) was super helpful and knowledgeable. It is a pretty hands off process once you sign the paperwork. We used Verity Credit Union for financing. Paige the project manager was awesome! Super responsive, helpful, and nice. Shout out to the installers Josh (Electrician) and roof crew Alex and Aji. They were great, fun to interact with and everything looks great!

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Jacquie Ream | Seattle, Washington | 06/15/2021

Satisfied customer and Contractor

Myself and the contractor, Todd Hara, are so pleased to have worked with Amy Carpenter, owner of Solterra Solar, and her crew. They are a first-class company; knowledgeable, on-time, professional and providing exceptional service. Problems were discussed and resolved. Installation was timely and aesthetically done well. The first month when solar was up and running, my bill was $11.50, the monthly meter charge. Amy personally sat with with the contractor, me and my family and walked through the app to monitor usage. I highly recommend SolTerra.

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Jane | Seattle, Washington | 02/08/2021

SolTerra did a great job on our solar installation

We really appreciate the job that SolTerra did from start to finish - which was about a year! We had basic questions at the beginning, and then we needed a new roof and house paint before the solar panels could be installed. The options offered and the estimate were clear and competitive. An upgraded electrical panel for our old house was part of the installation. Everyone on the project was helpful and knowledgeable, and just great to work with. Even during the winter in Seattle, we're generating quite a bit of electricity from the roof! Thanks, SolTerra!

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Sherry Fadely | Seattle, Washington | 12/02/2020

Professional & Competent - Start to Finish

We're glad we chose SolTerra and had a very good experience. The management team was professional and fair to work with during the negotiation phase; and worked closely with us on logistics for installing the panels which included a bucket lift to reach our roof. The installation team was amazing: competent and good humored, working in some of the worst weather we've had this fall. We're already seeing favorable data on the easy to use software that monitors the system and really look forward to what's in store once spring arrives. We recommend SolTerra and we're proud of the #panelsonourroof

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VViera | Renton, Washington | 05/24/2020

Great to work with, professional work and communication

We flipped the switch this week on our new solar power system! SolTerra was excellent to work with, and we're very happy with our system. There were some glitches and time delays as we went along--no fault of theirs or ours, including my father dying--and they were helpful and communicative all the way. Solar power was completely new to us. From the time we asked for a quote until the project was done, we had a million questions, all answered patiently and in language we could understand. I think the responsiveness is especially admirable given that they work on whole buildings and construction projects, when we're just a little rambler in the suburbs. We don't expect to live in the area for many more years. We are not concerned with that because whatever we don't earn through energy savings, we will probably get back as equity when we sell. Feels great to run on green power!

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ngreenaway | Tacoma, Washington | 07/02/2019

excellent experience with solterra

I had an excellent experience with Solterra. Jessa, Neil,& Kathy were very patient with my endless questions, very thorough when i needed info& proactive with the paperwork. The installation crew was quick& professional I cant say enough good things about Tim & Mason for taking care of an emergent (& potentially catastrophic) issue uncovered in my house wiring unrelated to the solar project. They had everything taken care of very quickly I have repeatedly recommended Solterra & continue to do so

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Ken Winkelman | Tacoma, Washington | 06/24/2019

Knowledgeable, Clean neat work and Efficient

Working with SolTerra was a wonderful experience. I enjoyed working with Kevin Crowley who designed the system. He explained other options with higher output panels and future expansion. My questions and concerns were answered quickly and office personnel were a joy to speak with. The installation is very neat and clean and everything looks great. I love watching the green mountain (graph)on the SolarEdge app grow each day and see the power that’s being made. Thank you SolTerra! Job well done!

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M & H | Seattle, Washington | 11/14/2018

Solar Install !!

From the beginning to the end we were so impressed how helpful and efficient all the staff were!! Thank you for your work.

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Mrs.Playmaker77 | Puyallup, Washington | 06/12/2018

Fast, professional, excellent

It was an amazing experience. From meeting to final installation, everything was well communicated and expertly executed. All our questions were answered quickly and thoroughly. We are so very excited to reep the benefits of solar.

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Jason Pierce | Marysville, Washington | 06/08/2018

Awesome Company and Easy Process

Amy and crew made this an easy and fun installation. Aaron was awesome and helped make our lives easier with some extra assistance as well. Thank you both for your efforts! <br /><br />I intentionally waited a few months before reviewing this company because I wanted to give the solar-powered system a good shake down. During this time the company came out and double checked and adjusted our monitoring free of charge. The customer service has been top notch and installation crew was very professional. Neil was very hopefu during this time the company came out and double checked and adjusted our monitoring free of charge. The customer service has been top notch and installation crew was very professional. Neil was very helpful with technical questions!<br /><br />I don't normally write reviews but felt compelled to leave one for Solterra as they deserve it!

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

Residential solar - Off-grid systems

LG Chem solar batteries

Enphase Storage

About SolTerra


Our talented team makes the process easy. We have a team of solar design consultants to analyze your roof and electric bill in order to come up with the perfect system for your goals. Our dedication operations team will handle all of the permits, paperwork and installation to get you up and running quickly.

SolTerra is on a mission to challenge the status quo of energy and to demonstrate that renewable energy is both feasible and beneficial to individuals and society alike. We are not just a solar installer, but a firm that builds beautiful structures to help connect people to nature, create community in urban environments, and reduce our impact on the earth.

Office locations


Select state

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Texas - Cedar Park

1100 Willowbrook Drive, Cedar Park TX, 78613

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Oregon - Portland

79 SE Taylor St, Portland OR, 97214

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- Seattle

2909 1st Ave S, Seattle Washington, 98134

Certifications


Better Business Bureau Solar Energy Industries Association Contractor Check Solar Power World

Licenses


License: SOLTEGL831BZ. Electrical License: SOLTEGL831BZ

Contact SolTerra


Location pin
Head Office
2909 First Avenue S, Seattle WA, 98134
Website
Website
SolTerra