Solcius Solar (Out of Business)

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Updated: 05 February 2024
Installer

Installing solar since 2013

Solcius Solar (Out of Business) logo

3.13 from 294 Reviews

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SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

Good

Rating breakdown

Solcius Solar (Out of Business) reviews


Breakdown of consumer reviews

Sales Process

3.8

Price as quoted

3.9

On schedule

3.5

Installation quality

3.6

After sales support

3.1

Latest good review thumbs up

GMeza | Fontana, California | 01/25/2023

They need to update current customers with policy changes

As a company when they implement changes to their policy they need to send off a email or letters to current customer to inform them that policies have changes. **They no longer reimburse customers for system failures and extended lead times on repairs. Even if it happened prior to their policy change**1/22/2023 I was told during the process of the repairs that I would be compensated for the energy usage. When I called they said that was before we made this change to our policy change.

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1 comment >
Reply from Solcius Solar (Out of Business): We are so sorry to hear about your frustrations. We definitely want to look more into your particular case. Unfortunately, we aren't able to find you in our system. Please give us a call at (800) 960-4150 so that we can further address your questions and concerns.

Latest bad review thumbs down

Very disappointed customer | Santa Clara, Utah | 02/06/2024

No Customer service

They don't care about customers. There's no after sale support. You can't get hold of them from phone, email or text. Nobody will get back to you. I regret deeply for not switching to another solar company. Too bad I can't give negative stars. One star is too much for them.

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Brian Constant | Irvine, California | 02/05/2024

Disappointed is an understatement.

We purchased our system over a year ago and it's only been operational for 2 months. It's currently dormant. During the last of 16 calls to you on January 29th, we were advised that we would be contacted with a schedule for service on the next day or two. No such luck. When we called again on February 5th a recorded message said that your phones were down! Our anxiety has increases accordingly. Please advise status.

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Joshua De La Cruz | Yucaipa, California | 02/01/2024

Worst company I've ever worked with

Paying more now between the solar payment and electric bill than I've ever paid before. Was told that with the 150% offset, I will not pay anything. Can't get anyone from the company to respond to me. Would never recommend this company to anyone. Going to find out if any legal recourse can be taken.

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Dave | Washington, Utah | 01/07/2024

Can't get anyone to return calls

We had a system put in in 2022 and it failed in July of 2023. They tell me I need an optimizer (which they had in stock) but I can't not get another to come and install it or give me a date they will. Meanwhile I am having to rely on total electric while the money I spent goes to waste! It seems that once they get your money, they don't want to deal with you. I have been calling or e-mailing them since the middle of November and have yet to hear from anyone. I would definitely NOT refer them to anyone!

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Bryan Curtis | Temecula, California | 01/05/2024

No production on system on wait phone almost 2 hours

My system stopped working a month ago and currently on the phone with a recording saying wait time less than 5 minutes but right now it's been 1 1/2 hours with no pick up. Very frustrated. I need my system to work here in California or I'm going to be paying hundreds of dollars a month!!

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Brigida weber | Janesville, Wisconsin | 11/29/2023

Extremely disappointed

I am extremely disappointed in solcius. I had non stop issues through the installation process,To turning it on, To all the lies of everything that they do not tell you. Extremely poor customer service. They always tell you they'll get back with you and then it'll be several days later with a text message they never call. I put $100,000 worth of solar panels on my roof. The first month they only produced 48 cents of electricity. I was told that it takes a month for them to start producing at full capacity. Now that a month is gone, now I'm being told it's 8 months before they are fully operational. So they are expecting me to be able to pay over $1,000 between solar panel loan and my electric bill for 8 months before my solar panels decide to start working. Also, I was told that the solar panels will produce electricity even if it's raining or they're snow.. now that I've had my first snowfall. The solar panels produce zero electricity during or after it snows. Next I am told I have to endanger my life and climb on a snow covered roof every single time it snows and remove the snow off of every single panel I have. I asked customer service if they would climb on their roof every single time it snowed and walk across the roof for an hour and she said absolutely not, but they expect their customers too. It is just one lie after another with this company. I'm at the point where I wish I could rip every solar panel off of my roof at their expense and have them take them all back and get out of my loan and never look at another solar panel again in my life. Don't trust the sales reps in this company. They will say what they have to to get a sale.

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1 comment >
Reply from Solcius Solar (Out of Business): Brigida, we are so sorry to hear that you didn't have a great experience. A Solcius representative tried to reach out to assist you but we weren't able to get through. We will reach out again so that we can address all of your questions and concerns and get these issues resolved ASAP.

Terry Chin | San Juan Capistrano, California | 09/09/2023

Don’t use Solcius!

I’ve had Solcius put in a system with battery and it only lasted for couple months before the battery failed (on July 1). It is covered under warranty but I’m still waiting for the replacement. Solar Edge claimed it has been sent but no one at Solcius knows what hold up is.

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1 comment >
Reply from Solcius Solar (Out of Business): Terry, we are so sorry to hear about your frustrations. We want to get you your new battery as soon as possible. This is a top priority for us. A Solcius representative will give you a call today to update you on your battery and answer any other questions or concerns that you may have.

LiveBoldly | Temecula, California | 09/07/2023

Find a Better Company that Stands Behind their Work!

I had my system installed in Dec 2018 and activated in Jan 2019. I just finished the replacement of my 4th inverter on my 5 year old system. Without fail, my inverter fails during early/mid-June and it takes 6-8 weeks to get the inverter replaced. Solcius says they will reimburse for lost production and not to worry about how long it takes to get the inverter replaced. I called today, after my system was down for 44 days and they offered me $25. My system is a 34 panel 10KWh system... $25 is insulting. The Solar Edge inverter they keep installing has been garbage as well. Super disappointed in the system and waste of time/money managing it.

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1 comment >
Reply from Solcius Solar (Out of Business): We are so sorry to hear about your frustrations. We definitely want to make sure that we look more into this issue. We never want you to feel like we don't stand behind our products. Unfortunately, we aren't able to find you in our system without your name. Please give us a call at (800) 960-4150 so that a Solcius representative can help address all of your questions and concerns.

Dorothy | Albuquerque, New Mexico | 08/29/2023

Bad Just BAAAAD

Bad company!!! Your rep in NM tricked my elderly parents into purchase stating tax incentive even on Social security, NOT the case as that was the whole reason for the decision. Rep lied, misleading, misinformed or not educated about tax incentives on SSA income! Bad!!! Now they are stuck on a contract! Will pursue this along with other dissatisfied customers!!!!

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1 comment >
Reply from Solcius Solar (Out of Business): Dorothy, we are so sorry to hear that you and your parents have had a poor experience. Please give us a call at (800) 960-4150 so that we can locate your parent's project and dive deeper into this issue. Thank you for bringing this to our attention. This is a top priority for us.

Robert Tucson Az | Tucson, Arizona | 08/07/2023

HORRIBLE COMPANY & CUSTOMER SERVICE

DO NOT BUY SOLAR FROM SOLCIUS! WARNING! The CEO and employees have different versions of how they view Solcius from Horrible to, "I have to keep my job excuses". Install team hates the CEO and says he doesn't care a bit if complaints come in, he still makes his solar money! Audios of Solcius Customer Service telling me they feel Solcius owed us money for time loss and inconvenience charges". The saddest thing about this whole thing is that the CEO lives in an nice home where he doesn't have consequences for his actions and the TERRIBLE reviews of Solcius continue to pour in how terrible they are. I experienced the WORST company of a life time being Solcius Solar. Of course you will see every excuse in the book as a response after I write my review. I spent a whole year dealing with destruction of my property to almost our house catching on fire. The Solcius electricians shorted out our AC Unit and had to spend thousands of dollars to replace it. Solcius sent me a cashier's check to hire a new electrical company but refused to replace our AC unit blaming it on poor workmanship. The AC unit was working PERFECT before Solcius set foot on our property. The Executive Asst to the CEO said Solcius owed us money! The Customer Sales Reps said Solcius owed us money! The Install guys said Solcius screwed up bad! The GM of Solcius called me and apologized and said he would take care of me with reimbursements! All a lie! Electricians blew our microwave up and shorted out all the outlets including the AC unit. They left bare wires hanging out! (Have pictures). The install Supv agreed with shorting out our AC unit, but said his boss told him to blame the AC unit. He went on to say that he is not an AC guy but was told to report it as an AC issue. The install guys installed the inverter box in the wrong location of the property. Tucson Electric Power Company said Solcius screwed up! Much much more but to much to list! The sales Rep for Solcius said Solcius had so many accounts that went bad, but the CEO could care less! The install took forever with inside blaming and fighting going on at Solcius continuously finger pointing! I have 4 other customers of Solcius in Arizona that were paid out and screwed over by Solcius in workmanship, customer service, and install work. Solcius is going to laugh at this review because of the failure on their part. All I want is the CEO to pay me for the AC unit and inconvenience of me being without AC for 3 months in the middle of the summer in Tucson, Az at 100 plus temperatures. We were forced to stay at hotels and relatives homes. When Solcius sent a check to reimburse us for the electrical work they delivered it to the wrong neighborhood and caused another delay. I hope this message goes back to the CEO and understands as a retired law enforcement officer and serving Arizona for 25 years, you should be embarrassed of your company and the service that I received and I will spread this word for the rest of my life to people wanting solar to stay away from the Solcius Company! Send me HALF the money for the AC Unit and I will write the best review about Solcius making up for their mistakes! You know who I am Mr. CEO, Kelly Walker. Do the right thing and call me personally! That's all I ask for. I have NEVER hired an attorney because all I want is your call. I believed in your solar company and bought it, now do the right thing for me please! Robert G. Tucson, Az. Solcius Rating: HORRIBLE

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1 comment >
Reply from Solcius Solar (Out of Business): Robert, we are so sorry to hear that you have had a poor experience. We take this very seriously and want to look more into your project. Unfortunately, we aren't able to find a Robert G. from Tucson, Az in our system. It's possible that your project is under a different name. Because Kelly Walker is not our CEO, he won't be able to give you a call. Please contact us at (800) 960-4150 so that a representative can look into this and address all of your questions and concerns.

John | Riverside, California | 08/01/2023

Very frustrating and unprofessional

Very sad to pat to this company I hope everyone get away it is a scam. Very easy to sell the product AND get installed but NEVER worked since then(JAN 2023). Did not pass inspection. No one care about the time spent everyday to follow up and make payments for service never received. Promises are the easiest thing to hear it but you will never receive any compensation for your frustration or your hard work to follow on service that you are paying with no return. I am screwed up. Please step away from all of those people. IT IS A SCAM

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1 comment >
Reply from Solcius Solar (Out of Business): John, we are incredibly sorry to hear that you've had a poor experience. Rest assured, this is a top priority for us. We are not scamming you want want to assure you that we do everything we can to get our customer's systems up and running as soon as possible. However, sometimes the process takes longer than desired. We want to look more into your project, but we are unable to find you under your first name. Please give us a call at (800) 960-4150 and a representative will be able to assist you immediately.

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Service types


Residential solar - Grid tied

Residential solar - Hybrid solar systems

Residential solar - Off-grid systems

EPC installation - Other solar sales companies

EPC installation - Hybrid solar systems

LG Chem solar batteries

Roofing - Minor repairs

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Slate roofing - Repairs and roof replacement

Office locations


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Utah - Provo

1555 North Freedom Blvd, Provo UT, 84604

Utah - Provo

1555 Freedom Blvd 200 W, Provo UT, 84604

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California - Riverside

12155 Magnolia Avenue Unit 12, Riverside CA, 92503

Certifications


Better Business Bureau

Licenses


CR11-318026. B/C10/C39/C46-976336. EC.0101527. EA765731. C2-0083183. HIC-13VH0948. EL-1493534. E200 – 9545554-5501. . EC-32880. . EL2-M114247. 4800. GB98/EE98-396621. HIC-7420.

Contact Solcius Solar (Out of Business)


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Head Office
1555 North Freedom Blvd, Provo UT, 84604