Tesla / SolarCity have an average customer reviews score of 1.75 which is lower than the average customer satisfaction score on SolarReviews. This indicates that on average less people who buy solar power from this company have a positive experience compared to the average solar panel company. On the left of this profile page you can get more details on things such as customer service, quality of the sale process, advice given by their sales representatives, whether they have sold good quality products and services and whether they have helped their clients save money in the long term form their solar energy system
If you visit our solar power system cost page you can see solar panel cost for some of the solar power systems that Tesla / SolarCity has installed. You can also compare Tesla / SolarCity prices to other solar installers by entering your details into the solar panels cost and savings calculator at the top of this page.
Latest Tesla / SolarCity solar reviews
Tesla installed early and we're great. Overall happy with the solar panels
Had my system installed from Tesla/Solarcity 2 years ago. Cost me $8 a month to BGE and $68 to Solarcity/Telsa. Compared to what was a $400+ a month power bill. Hopefully getting a power wall soon. Great experience so far. Had 2 panel`s break from a tree limb in 3/2018 and they replaced them in 2 weeks for free.... read more
I've had a Solarcity install here in RI for 3 plus years. Other than costing more and initial startup issues it's been working great.
Latest Tesla / SolarCity solar complaints
Tesla Solar has installed a system on my roof that has caused leaks- they claim that it is not their responsibility. They sent out their own installers to recheck it and stated the paper under the panels is the cause - (so they installed over bad roofing paper??) I had two contractors out to look at it and they say that it was poor installation. Now Tesla wants to send another inspector to see it again - at my cost of $200.00 if they again say it is not their work that caused the leak - Not to mention that the solar panels cover about as much electricity as their monthly bill - $0.00 in savings, and to fix this problem, it would be another set of panels and another contract. Total Rip off. Find a reputable company. Tesla. When calling the company 877-731-7652 I spoke with a horrific person, Sandra, 3-6-19. Very rude and very unhelpful. Like talking to a brick wall. When you call, they tell you the phone calls are recorded - when I brought that up to her- she held at me and said she did not give the right to be recorded and hung up. It is their phones that record the calls! Sandra should seek non customer service work. Tesla should stand behind their work. Stay away from this company.... read more
Avoid having solar installed by Tesla at all costs or you will likely regret it for years to come. They installed panels that left our roof leaking within the first six months and left our home with a huge mold problem. We've had to call in our house insurance, who found Tesla liable, paid out a claim almost a month ago for us to get the roof fixed, and I still can't get anyone from Tesla to schedule the removal of our panels (which they are charging us a whopping $4000 to do!). Everytime you call customer service, expect a 20 minute wait before getting through. Then everything is met with, "we can't handle that - someone will contact in the next 48 hours." Then nobody contacts us. These folks are shady and slimy and have zero interest in taking care of their customers.... read more
These people are horrible. They tell you in the beginning you can cancel whenever ,but that is a lie. Once u are in a contract you are stuck for twenty years! They don't have you save money..instead its an extra bill. Even when its not working you still have to pay. And when i called to seek help on my situation they basically washed their hands and said there was nothing i could do and both customer service people hung up on me without allowing me to talk to a manager. Bad customer service. Bad service overall. And no save for your buck at all. Don't waste your money on this.... read more
What Tesla / SolarCity say about themselves
Thoughts on SolarCity from the SolarReviews editors:
SolarCity is the largest installer of residential solar panels in America. It was founded by Lyndon Rive and Peter Rive in 2006 but has since been acquired by wall street darling Tesla Motors. Tesla started as an electric car company but is now a clean energy conglomerate selling Tesla solar panels, the Tesla Powerwall home battery and solar roof tiles alongside their electric cars.
However, selling solar panels to consumers is a very different business to selling a consumer an electric car because tradespeople are needed to climb up ladders and install solar panels on the roof of their customers all over this vast country. Logistically this is a difficult thing to do and this is the reason few roofing or air conditioning companies are truly national.
SolarCity rose to become the largest solar installer because they were one of the first companies to offer zero down solar leasing and also PPA contracts. However, the market has now changed and with solar prices much lower than they were a few years ago most homeowners want to buy their solar panels outright rather than be tied to a 20 year payment. Consumers have now realized they are better to buy their solar system and collect the solar tax credits themselves. It took Solarcity quite a while to start to offer customers competitive prices for outright purchase.
What is the biggest issue with Solarcity and what can we learn from SolarCity reviews?
Ironically, size and geographical coverage are the biggest problems for SolarCity because of the need to have skilled salespeople and installers in a wide variety of locations. Commission only sales people are a recipe for disaster because they receive little training and tend to say whatever the client wants to hear in order to get a signature. It also means they have to use a wide array of third-party contractors as installers and it is difficult to manage quality where this is the case.
Would I buy solar panels from SolarCity (Tesla) or would I choose another solar provider near me.
I am a big fan of Elon Musk and Tesla for their vision of the seamless integration of a package of renewable energy solutions that together can allow customers to live a carbon neutral life. Their company probably does more to tackle climate change than any other company or government in the world and their battery factory in Reno, Nevada is doing more to make battery storage of renewable energy possible that anyone else in the world. Their Powerwall 2 home battery is clearly the best solution on the solar battery market.
However, I would not buy a residential solar power solution from SolarCity because there are lots of really good small and mid-sized solar companies out there that have their own dedicated install crews and who I trust more to take care of my roof and the solar equipment when installing it.
Although SolarCity reviews on our site are poor it needs to be remembered that happy customers tend to say nothing whereas angry customers leave reviews. As such your odds of having a good experience buying solar panels from Tesla are probably better than their reviews suggest.