Tesla / SolarCity have an average customer reviews score of 1.80 which is lower than the average customer satisfaction score on SolarReviews. This indicates that on average less people who buy solar power from this company have a positive experience compared to the average solar panel company. On the left of this profile page you can get more details on things such as customer service, quality of the sale process, advice given by their sales representatives, whether they have sold good quality products and services and whether they have helped their clients save money in the long term form their solar energy system
If you visit our solar power system cost page you can see solar panel cost for some of the solar power systems that Tesla / SolarCity has installed. You can also compare Tesla / SolarCity prices to other solar installers by entering your details into the solar panels cost and savings calculator at the top of this page.
Latest Tesla / SolarCity Solar reviews
Had my system installed from Tesla/Solarcity 2 years ago. Cost me $8 a month to BGE and $68 to Solarcity/Telsa. Compared to what was a $400+ a month power bill. Hopefully getting a power wall soon. Great experience so far. Had 2 panel`s break from a tree limb in 3/2018 and they replaced them in 2 weeks for free.... read more
I've had a Solarcity install here in RI for 3 plus years. Other than costing more and initial startup issues it's been working great.
No pbl ... the system has been working great for me ... $0 bill from DWP now ... only $50 to SolarCity ... and
$1250 credit from DWP even though I have an EV and a new construction in the backyard that is rented and uses my electricity ... could add few neighbors' houses too if I could ...
Why not every single house in LA is not sun fed yet is a mystery for me ...... read more
Latest Tesla / SolarCity Solar complaints
I love Tesla. I own their stock. I believe they're changing the world for the better and I want them to win. In the end, I hope this critical review will benefit them and their cause.
1. The pricing was great
Things I believed were Pros at the time of purchase:
2. The skirting and low profile install seemed aesthetically preferable (see notes below)
3. The warranty seemed great (I didn't read the reviews on this site from people trying to get warranty work..which have since changed my mind)
1. No one pointed out that the panels would not be black on black. All of their marketing material shows black on black panels. I was very taken back when, upon confirming myself very late in the contract process, they said they could not provide black on black panels. I believe they would never have told me this before they were on my house had I not brought it up.
2. They were very good at saying what they needed to say to make the sale even though they wouldn't be able to honor the promises/expectations they were creating. For instance:
- We needed to hit an install deadline for our state incentives. Tesla told us they could install within a month of signing the contract. Several weeks after signing the contract, they were still unable to provide an estimated installation date and said this was normal (even though I had previously been told that I would have scheduled install date within a week of signing the contract).
- Looking at several photos from their installs, the panels are rarely installed in the appropriate place to create the symmetry required for a favorable aesthetic. Their designs showed my panels would also be mounted poorly. When I pointed this out, they said these were just the remote drawings and the guys on the site would do what needed to be done to make it beautiful. They said they wanted me to love it. [Great, I thought]. Upon further reflection and reading other peoples' experiences, I think I was being naive. I suspect my panels would likely have been staggered with inconsistent spacing between each other and my roof edges...just like their design showed and just like the photos of their other installs.
- The sales person said they would request that the conduit be run through the attic, such that I wouldn't have ugly conduit tubes going over the peak of my roof. Then later, the designer/engineer couldn't figure out how to add this in.
- The sales person was super responsive, right up until the sale was made. Then everything ground to a halt. Then my sales person was transferred to the vehicle department, before anyone was available to replace them, and then a week later, the person who replaced them did not understand the urgency of my situation (which was the same as everyone else buying solar in my state). She told me I should expect my install to be completed within many months (rather than one month) and that my project was moving faster than she had ever seen before (we were crawling or stopped). Basically, Tesla didn't have any installers.. and they were trying to contract it out, but they couldn't locate anyone who was available to perform the install because they were calling on companies that had their own work lined up. I emailed her boss and called and spoke to other people, but it seemed there was no one there to provide any assistance other than my new sales contact who was telling me to forget everything I was told and not to expect them to deliver in a viable time frame.
3. Their 15yr roof quote was more than double other quotes from local companies that included a 50yr warranty backed by the manufacturer. Moreover, they wanted to use water and ice guard on the whole roof, which I've since learned does not allow your roof to breath and will likely last 15 yrs but will cause major problems in our climate in a 50yr time span.
I fired Tesla and found a local installer who had a Certainteed system with a comparable warranty installed within a few weeks. It is more beautiful and has a similar warranty, but backed by a 350 yr old company. I paid 10% more money. The moment I fired Tesla, I was contacted by a customer support team that said they could fix all of my problems. Unfortunately, I had ran out the clock trying to give them every last minute (literally) before I switched providers. Had I known cancelling the project would have inspired possible support, I would have done it a week sooner.... read more
In April of 2013 we leased a solar system on our home through Solar City. At that time, we had ACH debits set up. A few years later, our identities were stolen, and someone had filed taxes under our name. We had to close all accounts and credit cards. Since then, we have been paying our solar lease in full for the entire year and turned off the ACH debits. In July of this year, Tesla took over Solar City. In July, our inverter stopped working. We called and had a tech come out who informed us that they would need to order the part to fix it. That part never came. We again called to have the inverter fixed. It was finally replaced on December 4th after 6 months of having to pay high APS bills. Since July of this year, Tesla has been charging our account $15 per month stating that our contract required ACH Debit in order to waive that fee. But the account had already been paid in full for 2018. Because of this, a balance remains due on the account. When I inquired about the fees, the customer service rep was rude, less than professional, had no interest in listening to anything I had to say and just kept repeating that the contract states a $15 monthly fee would apply if the account was not set up on auto-debit. Furthermore, i had to keep paying my full bill for APS for 6 months while they replaced my inverter. I am frustrated by the lack of concern the company has for their customers, and do not feel comfortable referring family and friends.
DO NOT GO WITH THIS COMPANY... read more
We have had our panels for less than 6 years. In October they started shorting out. They are now entirely broken and do not work at all. We have called several times and been told they are aware of the problem. The panels they installed have a known defect. When we ask when they will fix them per our lease agreement, they cannot respond. They have yet to schedule repairs, our panels have not produced any electricity in over a month but they still continue to bill us. Do not do business with this company.... read more
What Tesla / SolarCity say about themselves
Thoughts on SolarCity from the SolarReviews editors:
SolarCity is the largest installer of residential solar panels in America. It was founded by Lyndon Rive and Peter Rive in 2006 but has since been acquired by wall street darling Tesla Motors. Tesla started as an electric car company but is now a clean energy conglomerate selling Tesla solar panels, the Tesla Powerwall home battery and solar roof tiles alongside their electric cars.
However, selling solar panels to consumers is a very different business to selling a consumer an electric car because tradespeople are needed to climb up ladders and install solar panels on the roof of their customers all over this vast country. Logistically this is a difficult thing to do and this is the reason few roofing or air conditioning companies are truly national.
SolarCity rose to become the largest solar installer because they were one of the first companies to offer zero down solar leasing and also PPA contracts. However, the market has now changed and with solar prices much lower than they were a few years ago most homeowners want to buy their solar panels outright rather than be tied to a 20 year payment. Consumers have now realized they are better to buy their solar system and collect the solar tax credits themselves. It took Solarcity quite a while to start to offer customers competitive prices for outright purchase.
What is the biggest issue with Solarcity and what can we learn from SolarCity reviews?
Ironically, size and geographical coverage are the biggest problems for SolarCity because of the need to have skilled salespeople and installers in a wide variety of locations. Commission only sales people are a recipe for disaster because they receive little training and tend to say whatever the client wants to hear in order to get a signature. It also means they have to use a wide array of third-party contractors as installers and it is difficult to manage quality where this is the case.
Would I buy solar panels from SolarCity (Tesla) or would I choose another solar provider near me.
I am a big fan of Elon Musk and Tesla for their vision of the seamless integration of a package of renewable energy solutions that together can allow customers to live a carbon neutral life. Their company probably does more to tackle climate change than any other company or government in the world and their battery factory in Reno, Nevada is doing more to make battery storage of renewable energy possible that anyone else in the world. Their Powerwall 2 home battery is clearly the best solution on the solar battery market.
However, I would not buy a residential solar power solution from SolarCity because there are lots of really good small and mid-sized solar companies out there that have their own dedicated install crews and who I trust more to take care of my roof and the solar equipment when installing it.
Although SolarCity reviews on our site are poor it needs to be remembered that happy customers tend to say nothing whereas angry customers leave reviews. As such your odds of having a good experience buying solar panels from Tesla are probably better than their reviews suggest.