Simply Solar

Verified profile
Updated: 19 June 2023
Installer

Installing solar since 2014

Simply Solar logo

3.75 from 9 Reviews

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Very Good

Rating breakdown

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Simply Solar reviews


3 stars

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2 stars

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3.75

Avg. rating

Breakdown of consumer reviews

Sales Process

4.4

Price as quoted

4.0

On schedule

4.4

Installation quality

4.4

After sales support

3.9

Latest good review thumbs up

LE | Pleasanton, California | 12/09/2023

Battery Installation Review

Jesse and Craig, who came to my home to install a new solar battery system, linking it to my existing solar panels, arrived on time. They were friendly, knowledgeable, professional, and efficient. They listened to my requests, followed through, and were very easy to work with.

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Latest bad review thumbs down

Beth | Holiday, Florida | 08/20/2023

Don't do it!

When the sales rep was at the house we went over specif things, my wife and I had very detailed questions and we have now found every answer they have was a lie, some of this information was even on there flash cards. Issue 1: We are looking to sell our house in the next few years so we asked in great detail about the process, we were concerned about the difficulty in transitioning this to a new owner. She flat out said when you sell, the minute the power is transfered to a new owner the monthly payment would automatically transfer, no credit check involved for the new owner, we Lahey find out not only is this a lie but a lean is attached to our property and we must pay the loan in full when we sell, and were advised solar has no return on investment. Issue 2: we had to have documentation resent 4 times before we would sign listing both my wife and myself on the loan. We didn't find out that did NOT happen until after the loan was finalized and there was nothing they could do. They put it souly in my name and I didn't even have a job. Issue 3: we asked specific questions about the tax credit as they said the entire $15,000 refund has to be applied to the loan to keep our payments at the payment we agreed to. We were told you come your taxes and will get the full amount based on the $58,000 they are charging. We now find out its a non refundable tax credit, and it will only pay us back for what we owe, and we never owe in, especially not $15,000, we make no where near the money that would take and we were very detailed about how much money we make, we only have one income, and always get a return. Now we are looking at $100 a month higher payment if we can't fork out $15000 which obviously we can't which is making our bill higher than it ever was before going solar. Issue 3: We were advised that duke will credit us 1 kwh for every 1 kwh we produce. They said our power bill would be for a connection fee only. We also have whole house protection, so our power bill should be under $40 a month. Again a lie, we are producing far more than we are using and are still getting $110 plus power bills, making our new payments almost twice what they are befor solar. Issue 4: We are now facing severe financial issues due to a massive increase in electric cost and have no recourse but to sell and loose over $60,000 in profit making it so we can't sell and pay cash, we will now be stuck taking out another mortgage which we never intended to do In summary: We were sold on a bunch of lies.

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1 comment >
Reply from Simply Solar: Hi Beth! I replied to you on YELP and Best Company, though this same review was posted under Jessica. We are located in California and only service the Bay Area and Central Valley in CA. Duke Energy utility is in North Carolina and I see your profile is in Florida. I think you have the wrong company. Sorry this is happening to you!

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Matt Ford | Fresno, California | 06/19/2023

Simply Great

Excellent team of installers. They did clean and fast work. The sales team took the time to understand what we wanted and then made it happen. My only regret is not doing it sooner!

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RB | San Francisco, California | 10/22/2022

Only company that could do the job

Simply solar was professional, streamlined, quick, communicative and very responsive. I looked at 5 companies for my job and no one could really come close to what Simply Solar was offering. I have a clay tile roof that is from the 1940s. Some companies flat out turned down the job, other companies said I had to hire a roofing company on my own to put the panel brackets in. Simply Solar was the only company that could do everything themselves in house and on top of that they have a very solid warranty on any leaks or damage to the roof. I’m very happy I went with Simply Solar as they seem to have the experience and capabilities to do more complex jobs quickly and smoothly. Very easy to work with them as well.

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David JF | Belmont, California | 10/20/2022

Couldn't have been be better

I thoroughly enjoyed the process of going solar with Simply Solar. And I'm very happy with the results. David F walked me through all of my options and explained the process and timeline. Ally was our day to day coordinator and a pleasure to work with. And to be honest, the installation crew was fantastic: it took a day and a half, and they were on time and very thorough. A really nice team. And my electric bill is gone!

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Shan Beau | Rohnert Park, California | 10/17/2022

Excellent service, product, and great staff

I received 4 estimates prior to making a decision to go with Simply Solar. Our install was completed in April 2022 and so far we have been very happy with the whole process. In addition to having solar installed we also had Simply Solar upgrade our electric panel for which we also got several bids. We were very happy with the staff we interacted with from our sales person (very low pressure and highly informative), the initial sales staff that fielded our call, the project coordinator and the installation staff and electricians. The sales person took the time to educate us on the products they use and provided us with detailed information so we could follow up with doing our own research on how the components they use stack up against the competition. So far we have ZERO regrets. I'm always cautious about having holes in the roof, but after meeting the installers and speaking the the crew chief, I'm pretty confident that we won't be seeing any leaks due their installation. The staff that did the electric panel upgrade even came back and painted the framing they put in around the new panel, which we were told would be our responsibility. Gotta love the attention to detail!!

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SimplySatisfied | Novato, California | 09/11/2019

Great Sales, Installation and Support

These folks are professional, efficient and low-pressure during my research and planning phases. The installation went smoothly and a minor monitoring issue with one panel was resolved quickly during the busy summer season. I found that EMails for support didn;t work well, so I started calling their production department. They couple of calls were pleasant and they took care of my questions and one issue to my satisfaction. Good folks.

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Keith Phillips | Rohnert Park, California | 08/19/2019

Horrible incompetent office staff

Simply solar installed 16 panels on my roof. Had a leak that damaged my ceiling in. My 10 year old daughters room. Called sales rep who addressed the leak right away but it was getting my ceiling repaired where the nightmare began. Delt with Sara in the office. Had to call her week after week to get my ceiling repaired. Black mold and all. Everytime I call her she acted confused about my needs. Had to remind her week after week. Took over a month to get the ceiling repaired. She does not answer her emails or return a phone call. I literally had to call her after no response for a week after a week. That happened four times. Now I'm dealing with getting my ceiling repainted and again no response back from my email after a week and once again no returned phone calls. Horrible!!! Horrrible!!! The sales rep was good though. That's the only good thing I have to say. Unacceptable office behavior.

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Robert R | Davis, California | 11/21/2018

They were honest and not pushy when selling me my solar.

They were honest and not pushy when selling me my solar. Then they were quick and took care of everything between the sale and installation so that I didn't have to worry. The installation went great, and then between the panel outside and the app, I can always see how much energy and money I'm saving! I'd recommend them to anyone for their honesty and professionalism.

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

Residential solar - Off-grid systems

LG Chem solar batteries

SolarEdge - StorEdge

Roof replacement - Shingles

Office locations


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- Petaluma

1740 Corporate Cir, Petaluma California, 94954

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California - Fremont

4021 Clipper Ct, Fremont CA, 94538

Licenses


CSLB - 991938

Contact Simply Solar


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Head Office
1740 Corporate Cir, Petaluma California, 94954
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Simply Solar