Rising Sun Solar

Verified profile
Updated: 26 September 2023
Installer

Installing solar since 1986

Rising Sun Solar logo

3.94 from 40 Reviews

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Rising Sun Solar reviews


Breakdown of consumer reviews

Sales Process

4.6

Price as quoted

4.8

On schedule

4.4

Installation quality

2.7

After sales support

4.2

Latest good review thumbs up

Allen | Makawao, Hawaii | 12/27/2023

Amazing service quality work Brandon always answers phone

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Latest bad review thumbs down

Marie | Lahaina, Hawaii | 01/02/2024

If I could give zero stars I would. I’ve had ongoing issues with my newly installed $50k system since installation in the summer. The customer service is basically non existent with Rising sun and as other customers have said in their reviews, it is extremely difficult to get in touch with anyone in their office. They recently consolidated their operations in September and the customer service has gotten even worse since. There is no professionalism or accountability on their end and they basically take the money and run. I recommend any other company for your solar needs. This entire experience has been a nightmare. Considering contacting the Department of Commerce & Consumer affairs, HECO (who is partnered with Rising Sun for solar projects), and the BBB regarding my concerns.

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Karen Nally | Kailua Kona, Hawaii | 09/26/2023

Rising Sun Solar - Big Island

I apologize this review is for the Big Island and since I can't get an acceptable response from them, I'll have to write my review on this site. Since May 2023, we have been paying on our solar loan, and we still have no solar panels. We signed the contract with Rising Sun in January 2023 with a planned installation of May/June 2023. It then slid to July/August 2023. It slid again to September 2023. Rising Sun has said the problem is scheduling. And it' sliding again. Our next step is to go to the attorney general and the BBB.

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Retired RN, WARNING | Makawao, Hawaii | 02/29/2020

PV system costing $37,000

Rising Sun has installed inferior failing switch which failed in a few months, then failed to show for replacement after previous problems. I wrote , in error an unfavorable earlier review. I now retract it & advise all to seek another choice. I am a retired RN who helped Hawaii's babies & children by saving their lives & healing them, so am responsible, so you know I am not a flake. BEWARE & I WOULD NEVER CHOSE RS AGAIN! MARK RN, retired

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Anonymous | Kihei, Hawaii | 10/21/2011

Excellent job on the system. It works flawlessly. 45 to 50 kWh every day. Perfect.<br />Technically the whole job was very professional.<br /><br />The employees could use a class in communications with customers. There is a<br />definite attitude of don`t bother me, particularly after the system was installed.<br />I also spent years in technical service for electronics companies and know how<br />to treat customers.<br /><br />Their brochure says "Once your system has been inspected and approved, your Rising Sun consultant walks you through system operation and system monitoring." This was not done properly. I learned bits of information by asking the electrician questions but when the system was completed there was no "walk through".<br /><br />I asked for the manuals many times for the Sunpower system and was told we will<br />get them to you. No manuals have yet arrived.<br /><br />Other than the above the Sunpower System instillation is perfect.<br />

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Anonymous | Kaunakakai, Hawaii | 10/10/2011

<br />Rising Sun gave us samples of the tax forms we would need to get the rebates.

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Anonymous | Kaunakakai, Hawaii | 10/09/2011

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Anonymous | Kaunakakai, Hawaii | 10/05/2011

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Anonymous | Kaunakakai, Hawaii | 04/05/2011

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Anonymous | Kahului, Hawaii | 03/30/2010

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Anonymous | Haiku, Hawaii | 03/29/2010

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Anonymous | Kula, Hawaii | 03/26/2010

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Office locations


Select state

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Hawaii - Haiku

810 Kokoma Road Suite 160, Haiku HI, 96708

Hawaii - Lihue

1520 Haleukana St, Lihue HI, 96766

Hawaii - Keaau

16-711 Milo St, Keaau HI, 96749

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- Kahului

269 Papa Pl, Kahului Hawaii, 96732

Licenses


HAWAII C-13 LICENSE (C-28184)

Contact Rising Sun Solar


Location pin
Head Office
810 Kokoma Road Suite 160, Haiku HI, 96708