Prospect Solar, LLC

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Updated: 18 October 2017
Installer

Installing solar since 2017

Prospect Solar, LLC logo

3.35 from 3 Reviews

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Prospect Solar, LLC reviews


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3.35

Avg. rating

Breakdown of consumer reviews

Sales Process

3.7

Price as quoted

5.0

On schedule

3.7

Installation quality

3.7

After sales support

3.7

Latest good review thumbs up

Bart Family | Round Hill, Virginia | 07/31/2018

Sun Powered!!

Prospect made my dream of our home being netzero a reality and it only took a 5kW sunpower array. Install was quick and painless and the team really took the time to make sure all of my questions were answered. Couldnt be happier.

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Latest bad review thumbs down

SHG | Ashburn, Virginia | 06/30/2021

Do not go with this installer

I installed my system 2.5 years back. It ran fine for an year and giving me problems. This company is charging money if they determine that is not the installation issue. Even they charged money to replace the inverter which is already in warranty. Solar panel damaged because of some unknown reason and they wanted me to pay this because they determined it is not the installation issue. 10 year full coverage is a bogus. My strong advice don't go solar and don't go with this installer.

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1 comment >
Reply from Prospect Solar, LLC: Good afternoon! Thank you for bringing your concerns to our attention and thanks again for taking the time to speak with us this afternoon. As we discussed over the phone, unfortunately your system's inverter had a defect and required replacement. Per the stipulations of your warranty coverage, the "material and shipment costs necessarily incurred to correct the product defect" were covered under your manufacturer's warranty. What was not covered under your system's manufacturer warranty was the associated labor cost. Although we weren't required to do so, we offered to absorb 50% of said cost rather than pass the full amount along to you. As we diagnosed the issue related to your inverter, (2) other issues were identified. A number of your DC Power Optimizers were not performing to their specifications, so we submitted a warranty claim and those components were fully replaced at no cost to you, including labor. While we were on your roof, we also discovered that one of your (31) panels was damaged through what appeared to be some type of impact strike. Per the stipulations of your system's warranty, "this limited warranty does not apply to damage and/or failure caused by external shock such as flying objects or external stress". After reaching out to the manufacturer, we were advised any warranty claim submitted for this issue would be denied, so we provided a cost to replace the damaged panel with new equipment. Despite the replacement cost including a $200 discount, you ultimately determined you did not want to replace the damaged panel. Although during our conversation you agreed that Prospect Solar has honored our responsibilities under the terms of our agreement, we're saddened to hear that you feel as though you can no longer support or recommend our services. We also understand that sometimes things are said in the heat of the moment that are not truly reflective of one's true thoughts and feelings. We are truly sorry if we have in any way failed to set the proper expectations of our role and responsibilities under the terms of our agreement and warranty coverage, but we believe that can easily be cleared up if we are to keep open lines of communication. We also take solace in hearing that even despite the issues your system has incurred, your solar system has exceeded its production expectations and in the years since installing your system you have yet to receive a utility bill larger than the minimum account fee. Moving forward, we're excited for any future opportunities to regain your support and provide value to your investment whenever possible. Thanks! Prospect Solar

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AndreC | Aldie, Virginia | 10/18/2017

Exceeded our Expectations

Genuinely outstanding 5 star service. We had a 20 panel Sunpower system installed this summer by Prospect Solar. We compared 3 solar panel installers & realized Prospect Solar was the best value for the money. Their Sunpower residential panels are the best in the industry. Plus having panels, inverters, control box, fuse box supplied & warranted by a single source (Sunpower) for 25 years made the decision easy. The install was clean with zero home damage. But the best part is now our Novec electric bill averages less than $20/month. So after Novec distro & admin fees we pay $4 per month for a 5 bedroom 6000+ sq/ft home. Prospect Solar has exceeded our expectations in every way, we highly recommend them as your Solar installer.

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Office locations


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Virginia - Sterling

118 Acacia Lane, Sterling VA, 20166

Virginia - Sterling

22570 Markey Ct, Sterling VA, 20166

Contact Prospect Solar, LLC


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Head Office
118 Acacia Lane, Sterling VA, 20166