Hawaii Aloha | Waipahu, Hawaii | 02/05/2024
POWUR IS LEGIT ***
Start to finish Everything was Exceptional I believe POWUR has set the bar so high that they will be the National Standard for the entire industry for Decades to come! In Hawaii it is a feeding frenzy of Solar Co’s from everywhere due to the highest Utility rates in the USA. Don’t waste your time with any wanna be’s go ahead and contact the Pros at POWUR with Absolute Confidence that not only will they be 100% transparent in the sales process but you will also get an incredibly high quality installation and most importantly POST INSTALLATION CUSTOMER SERVICE IF ANY ISSUES ARISE! Folks you totally want a a company that has your back “after” the job has been installed. Thank you and Mahalo POWUR for making our families experience exactly what was promised and going above and beyond our expectations 6 Stars…
Nick | Scottsdale, Arizona | 01/11/2024
This sucks
I have had these solar panels for 3 years the 1st year I was still paying a bill an APS bill and not getting any solar credits now It kicks in but I still pay a lot in my APS bill I dont get how I was supposed to pay less and now I pay more. I even changes how and when I use my appliances to help make changes and it doesnt seem like it worked at all
Rich | Canton, North Carolina | 12/13/2023
A lot of moving parts
My experience with Powur (from start to finish) was great! I had a competent solar consultant, the installers were efficient and friendly and the permitting was quick and easy. The whole process took about 8 weeks. Not bad considering a lot of that process was in the hands of Duke (power company). I have read all of the negative reviews in here and feel that most, if not all of the issues could be resolved with a competent consultant, who was willing to follow the project from start to finish. Not to mention, there are many moving parts when converting to solar. Many of the issues happen at the hands of the utility company and the permitting, which can take forever. Lastly, some have said that they put down large deposits and were unable to recover those deposits. The beauty of solar is you don’t have to put any money down to get started. My advice, find a solar consultant you can trust and GO FOR IT!
Dustin A | Franklin, Ohio | 12/11/2023
Fantastic Experience
I’ve been wanting to get solar installed on our home for quite some time but was hesitant. It’s a large investment and I’ve read more than one horror story. I spent three solid weeks talking to and getting quotes from both the big players and smaller local guys. I drilled them all with as many questions as I could think of. My salesman, Chis Young with Powur/ SolShine Solar (installation), stood out. He came in with a competitive price and expertly answered every question I threw at him (day or night). Even more impressive is Chris has stayed involved in every step of the process even after the contract was signed. Fantastic! The people at Powur handled everything from the site survey to the permitting with my county, and scheduling the installation. At no point was I confused or unsure of what was happening or needed to happen next. The installation crew at SolShine Solar was equally impressive. They arrived precisely when I was told they would, were polite and professional, got the job done quick, cleaned up, and before my daughter even got home from school, we had a beautiful brand-new solar system on our roof. I made the right choice, and I couldn’t be happier. Thank you!
K. Amer | New Albany, Ohio | 11/28/2023
Worst company to do business with.
Powur is the worst company can anyone do business with. I live in Columbus , Ohio area. Very completed start process. They will tell you they will do all the work but they won’t. My home owner association refused solar installation for my house and Powur is giving me such a hard time giving me back my deposit although it is mentioned in the contract that in in these kinds of situations I would be eligible for a full refund. Powur kept playing games with me for a month transferring me from billing department to customer service the to account payable and then sent me a partial refund. I paid them $2,000 deposit and they refunded me only $1,400. Why? I don’t know. I complained to BBB and still I haven’t heard from anyone. Powur have lack of professionalism, worst customer service and when I tried to call their customer service, I couldn’t reach and department to speak to anyone. Please be aware of this company and don’t do any business with them. I would rate them zero stars.
Erick | Kissimmee, Florida | 11/03/2023
Company doesn't solve problem with the panels
I have 3 years with this company and I've been dealing with an issue with the solar panel for the last 2 year paying regular electric bill plus the load that is messed up, they sent technician and they always say they don't found nothing but in their app you can see clearly that the panels are not working as it should be. Very disappointing and frustrating I don't recommend this company at all
Matthew W | Dayton, Ohio | 10/12/2023
Phenomenal Service and Communication! Highly recommend them!
I did a lot of research before deciding to make the Solar plunge. Once I started the process online, I was bombarded by multiple companies and settled on 3 that offered to come out and give me free quotes. Christopher Young of Solshine Solar Solutions was the Sales Rep who won me over. He was extremely genuine, friendly and extremely knowledgeable! I never felt like he was pushy, but rather have me all relevant info, listened to my needs and helped me make the best decision for my family. Christopher want just a "Sell and release" Rep either. He literally would answer any question I had within minutes anytime I texted, called out emailed him... And that included hours of the day that I didn't even expect him to respond! He was above and beyond proactive in letting me know any docs I needed, changes, etc. He was definitely the best and some of the entire process! Powur solar did the installation and they were also amazing to work with! They were friendly, efficient and very respectful of my time and property. There are quite a bit of steps involved in this process and Christopher, Solshine and Powur were all dedicated to making it work. They had to make several adjustments for me because of a large tree that I have that was giving too much shade. Several companies just straight up said they wouldn't help me, Christopher helped me facilitate a solution and in a timely manner. This was one of the absolute best customer service experiences I have ever had with ANY company or service I have worked with! I will recommend them to EVERYONE I know!
Bobbie Curley | Monrovia, California | 09/18/2023
Horrible
I could never recommend this solar company. They created errors on our project. The project manager Lacey lied to us. They caused lots of delays. There’s no way to contact them other than email. Their responses are vague. They have the worst customer service ever! No one os held accountable. Don’t use them!
J Sanchez | Chatsworth, California | 09/06/2023
Highly recommended
I had shopped around and received several quotes before deciding on this company. I decided to write this review after eight months of having my system. For starters, their pricing was the best out of all the quotes that I received. Secondly, the entire process from start to finish, was extremely smooth and their customer service has been second to none. Even when they was a slight hiccup on the scheduling, the communication was constant and thorough. I would highly recommend this company.
Brian | San Diego, California | 08/30/2023
Beware of this SCAM...
Powur in San Diego! Beware of this SCAM!!!!! BEWARE…This is a SCAM they used/will use to get your DEPOSIT MONEYS!!! After signing a contract with them (POWUR) and making DEPOSIT…they will disappear… If you called asking for the STATUS – they will respond with: “Too many applications…so you have to wait….” Four (4) months later, they called and asked for an additional ~10K if you wanted to move forward with solar installation. If NOT, you will lose your DEPOSIT MONEYS… This is my case: I agreed to pay ~29K for the solar installation with them. Made a deposit of $1,000. Have not heard from them for 4 months. One day, an agent called and asked for an additional $9000 b/c my roof needs to be fixed…. There was no clear explanation why my roof needed to be fixed since all my 3 neighbors just had solar installed (in the window of 3-6 months) and did not have any issue. I requested a few things such as: 1) Roof Inspection in person – not by drone(s) – Got REJECTED 2) Second inspection in person to confirm since all my neighbor’s roofs with the same builder/year 2001 did not have any problem – Got REJECTED 3) Hire an independent Roof Inspection – Got REJECTED I asked for a refund of my DEPOSIT in full. They said: “Since my cancellation was more than 3 days after signing the contract agreement, they will not refund my DEPOSIT in full.” It took them 4 months to demand an additional $10K. Why didn’t they tell me in the first 3 days So I will be able to cancel my contract? Just wanted to share my story so you will be aware of the NEW SCAM!!!!