Palmetto Solar

Verified profile
Updated: 15 March 2024
Installer

Installing solar since 2010

Palmetto Solar logo

3.50 from 114 Reviews

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A score we give a solar company out of 100 based on 0 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

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Palmetto Solar reviews


Breakdown of consumer reviews

Sales Process

4.0

Price as quoted

4.1

On schedule

3.9

Installation quality

4.1

After sales support

3.7

Latest good review thumbs up

Scott Skarupa | Pittsburgh, Pennsylvania | 03/23/2024

Instant gratification

We first looked into solar panels in 2011, but we felt the technology was just not there and the price was just too high so now I’m more than a decade later we find that the panels were much more reasonable financing favorable but more importantly we had technology that was cost-effective. A close friend of ours recommended Mason Pfeifer from Palmetto Solar. They recently had panels installed and they were completely satisfied. We were using btw 1000kwh-1200kwh per month. Since our panels were install on 11/23, we not use 350-450kwh per month. Our bill now is a quarter if not less on average, plus some months we receive a credit that gets deposited into our bank account. Mason Pfeifer has excellent customer service skills and is well knowledgeable about this field, answering all our questions. Palmetto got us financing with great rates. My only regret is that we didn’t do this sooner.

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1 comment >
Reply from Palmetto Solar: Thanks for sharing your positive experience, Scott! We are grateful for your feedback and happy to have you on board.

Latest bad review thumbs down

Michael K. Jones | Leland, North Carolina | 02/17/2024

Roof Leak after installation of solar panals.

Developed a roof leak. Went into the attic and video recorded the leak. Looks like a screw missed the truss. Crew came to my home five days later. I showed them the video, but they never went into the attic. Told them the leak was coming into the upstairs bathroom. Showed them the window to the bathroom on the second floor of the house, also showed them where there exhausts fan exited as a second reference point. Finally, I showed them in the video, that a foot away was a vent pipe they could use to help locate the leak. Thirty minutes later they retuned with a video, telling me the leak was actually the vent pipe and they applied silicone all around it to stop the leak. Two weeks later, we had more heavy rain, I still had a leak in the same spot. This time I contacted a local roofing company. They came out found the leak and repaired it. They also took pictures and video of the "repair" Palmetto allegedly had done. For starters, they went to a vent pipe five five feet away from the bathroom, the pipe was the vent for the kitchen, they did not go to the vent pipe in line with the bathroom window like I told them. So Palmetto was not even in the correct area, so they fixed nothing. Some roof leak investigation, They go to the wrong area, and fixed nothing. Now I am getting a $350.00 bill for a "Roof Leak Investigation". I have tried numerous times by calling on the phone and emails to get an answer on how a company can bill for something that was not even done correctly. They keep telling me they will have someone contact me, but that never happens. So I filed a complaint with the BBB, (they too don't offer much help), and I filed a complaint with NC Attorney Generals Office Consumer Protection and I am hoping they will help. me with this harassment of a bill for work not preformed. I have a total repair bill of over $600.00 thanks to their negligence and failure to properly find and correct the problem, which I gladly paid the other contractors because they did the job right.

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Melissa Kirk | East Mc Keesport, Pennsylvania | 03/15/2024

Huge savings!

I had my panels set up through Palmetto with Mason P. Install crew was very professional and efficient. After a full year of production wellI actually produced 10% more than we thought we would. Highly recommend this company!"

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1 comment >
Reply from Palmetto Solar: Thanks for sharing your positive experience, Melissa! We are grateful for your feedback and happy to have you on board.

Jacksorb | Irwin, Pennsylvania | 03/15/2024

Solar panels

From start to finish we were well informed along the way by Palmetto's solar energy consultant, Mason Pfeifer. When the panels were installed the installers were very informative also.

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1 comment >
Reply from Palmetto Solar: Thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

John Altieri | Westmoreland City, Pennsylvania | 02/12/2024

Mason

Amazing salesperson still keeps in touch making sure I am a satisfied customer. Would recommend him to everyone. Thanks Mason!

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1 comment >
Reply from Palmetto Solar: Thank you so much for your kind words, John. We appreciate you taking the time out to share your experience with us. Palmetto Energy

Dave S | Westmoreland City, Pennsylvania | 02/02/2024

Excellent service!

We are so satisfied with our panels and our experience! Mason Pfeifer was a wonder to work with and provided excellent service for us! He made the transition to solar panels so easy and helped us every step of the way- Answering any and all questions with knowledge and confidence. He is highly recommended.

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1 comment >
Reply from Palmetto Solar: Thank you so much for your kind words, Dave. We appreciate you taking the time out to share your experience with us. Palmetto Energy

DON'T GET SOLAR FROM PALMETTO | Saint Petersburg, Florida | 12/18/2023

DON'T GET SOLAR FROM PALMETTO

I got solar from palmetto it didn't work for the first 3 months. It got fixed than a year latter it stopped working again. I call they fix it, had to replace the equipment. now a little over a year latter the equipment has gone bad now i have to pay $350.00 to get it fixed . there bad equipment i have to pay for them to redo it. I bet it happens again next year again , good way to money coming in charge everyone $350 every year to fix there bad equipment. DON'T GET SOLAR FROM PALMETTO DON'T GET SOLAR FROM PALMETTO DON'T GET SOLAR FROM PALMETTO

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1 comment >
Reply from Palmetto Solar: We would like to assist you with this issue, but we are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Jose Gomez | Grayson, Georgia | 10/04/2023

Solar panel system don't work

This is a fraud company, dont get your solar panels with this company,i have 6 months with the system and is not working now i have to pay two bills the electricity and the solar panels, they don' answer the phones or emails, i receive multiple calls asking if Joshua contact me to resolve the issue but he never answer the phone or the email // this is scam and fraud company don't waste your money and time with this company

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Frank Angrisani | Ormond Beach, Florida | 09/21/2023

They suck

The system they installed doesn't meet up to the promises that were made to me. I'm waiting six weeks for a response to my problems with the system not paying for itself it will end up costing me more with solar than without. absolutely no savings.

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Jeffery jung | San Antonio, Texas | 07/07/2023

Solar installation FAILURE

We hired palmetto for our solar installation. Paid in full 37,500, FOR installation job. PALMETTO'S, SALES PITCH, "TOUTEING " REBATES, REBATES/NOT!!! WARNING, WARNING!! "FRAUDULENT PRACTICES " PALMETTO PUT A CLAUSE ,IN. THE CONTRACT, REBTAES ONLY AWARDED IF PALMETTO COMPLETE'S SOLAR INSTALLATION ,BY CONTRACT TIMELINE OF, 120 DAYS...THAT IS,INDUSTRY STANDARDS, FOR INSTALLATIONS. WEEELLLL!!.THIS IS WHEN" THE WAGON WHEELS STARTED TO FALL OFF : CRAP...PALMETTO FAILED TO MEET CONTRACT TERMS FOR COMPELTION. (4 MONTHS )THEM IDIOTS WITH PALMETTO'S SUPER SORRY WORKMANSHIP $%^&$..NOW ,PALMETTO LOST OUR REBATES OF $13,000...AANNDD IT GETS WORSE!!!PALMETTO HAS NOT EVEN INSTALLED SOLAR POWER YET!!! 8 MONTHS NOW!! ON INSTALATION!!PALMETTO HAS SHOWED, COMPLETE AND UTTER DISREGARD, AND FOR, OUR COMPLETE PROJECT INSTALATION..REMEMBER.."INDUSTRY STANDARDS FOR INSTALLATION IS 4 MONTHS!!!PALMETTO IDIOTS ARE ON THIER 8TH MONTH of installation. HEY ANYBODY!!! WITCH SOLAR COMPANY WOULD YOU CHOOSE!! .A COMPANY THAT TAKES,OVER 8 MONTHS, FOR INSTALLATIONS//OR A COMPANY THAT COMPLETES INSTALLATION IN 4 MONTHS...AND ON TIMELINE AGEEED!! NOW!! PALMETTO'S ,CUSTOMER SERVICE , .VERTICALLY NON EXISTENT. JUST TRY,TO GET ANSWERS TO CONCERNS....PALMETTO ALSO, TOUTES,,,IF YOU CHOOSE PALMETTO ...THEY WILL,HELP YOU NAVIGATE THE INSTALLATION PROCESS FROM CONTRACT SIGNING, TO RECIEVING YOUR REBATES //NOT .THEY ARE SO UNPROFESSIONAL, THAT THEY DIDN'T EVEN APPLY FOR OUR REBATES!!! PALMETTO PROMISESD ,"QUOTE ,PAY US, $37,500 for solar installation and with rebates of,$ 13,000.00 DOLLARS , GET THIS..QUOTE,(YOUR OUT OF POCKET COSTS WOULD BE REDUCED TO $25,000.)WELL ,REMEMBER THAT THEY DIDN'T EVEN APPLY FOR OUR REBATES, AS PER,CONTRACT TIMELINE. PALMETTO, PALMETTO..YOUR INABILITY'S, AND UNPROFESSIONALISMON WORKMANSHIP IS OBVIUSLY CLEAR. 5 MONTHS PAST DUE ON COMPLETION DATE..PALMETTO, DIDN'T EVEN APPLY FOR REBATES, SO WE AUTOMATICALLY LOST OUR $13,000.00 DOLLARS REBATES PALMETTO PALMETTO ,PALMETTO..YOUR WORKMANSHIP AND CRAFTSMANSHIP ARE WORSE THAN THE "GETTO". PS..B AWARE OF PALMETTO SOLAR

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LD | Sugar Land, Texas | 07/01/2023

Poor management and skills

SUCH A POOR company with very poor management and groups of experience people. Palmetto used to sub out every single work and their customer care is terrible. I had my system up for about 3 months before all 11 panels went down due to burnt micro inverters. Even their sub-technician said they used bad micro inverters- not NEW Enphase inverters- Figured. I now have been waiting for 6 months and EVERY single person I have been in contact with in my case have either been FIRED or no longer with the company. 6 months of calling, emailing, waiting and even crying on the phone yet my issues still have not been resolved. I dont know about Mr.CEO, Chris Kemper who has so much "titles" and "achievements" on your profile but I surely know you don't even know what is going on with your CUSTOMER "CARE" team and your management. I used to be FOND OF Palmetto but now extremely disappointed and feel like being treater very poorly due to your team's lack of management and technical skills

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Eric d | Saint Augustine, Florida | 07/01/2023

DC System

I met with the Palmetto folks in Florida and they were friendly, nice and pretty knowledgeable. We have a new situation here in Florida where our home insurance providers do not want to cover solar panels so they use the fact that you net meter to cancel coverage. This drives many off us to need a DC system with batteries to use the energy most efficiently. Palmetto looked at me like it was an outlandish concept, they have no idea how to install a solar system with a battery. As a result I feel they deserve a single star.

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Service types


Residential solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

Sonnen battery sales and installations

Roofing - Minor repairs

Roof replacement - Shingles

About Palmetto Solar


Palmetto makes it easy for homeowners to switch from fossil fuels to solar energy. Our end-to-end approach takes the guesswork out of solar savings, guarding individual and natural resources from unnecessary waste.

Leading the world towards a clean energy future is at the heart of everything we do. It's our north star that guides us to perform sustainably and ethically as we sell, design, finance, build and maintain residential solar systems across the country.

It enables us to have a positive impact on the people, environments and communities we serve by providing economic development and job opportunities.

Our employees and partners are committed to integrity in action, fairness in conduct and respect for all. We believe in the future of clean energy to help save our planet.

Office locations


Select state

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- Charleston

997 Morrison Dr, Charleston South Carolina, 29403

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California - San Francisco

44 Montgomery Street, San Francisco CA, 94104

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Pennsylvania - Pittsburgh

606 Parkway View Dr, Pittsburgh PA, 15205

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Georgia - Norcross

5470 Oakbrook Pkwy Suite H, Norcross GA, 30093

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Massachusetts - Charlton

253D Worcester Rd, Charlton MA, 01507

Contact Palmetto Solar


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Head Office
997 Morrison Dr, Charleston South Carolina, 29403
Website