Disappointed | Fountain Valley, California | 12/11/2022
Good start, bad finish
I decided to upgrade my existing solar system adding more solar panels and a solar battery. Initially, the company was very responsive seemed very professional. That changed towards the end of the completion of the installation. I asked multiple times which breakers were installed on my critical loads panel and still to this day, no one can give me a strait answer. Every time I would ask a question (any question), no one would seem to have an answer and would have to defer to someone else. Luckily, I was able to find someone outside the company to answer my questions and setup the battery how I wished it to be setup. As of now, I have questions about the SGIP rebate which was one of the initial selling point. Even on my original paperwork, they made it seem as if it would be an easy process to obtain. Over one year, SCE has not accepted by application. I have no idea what the status, time frames, or who is the contact to answer any of my questions. Any questions I have, they just cut and paste the SCE website, as if they're telling me it's my problem now. Still to this day, I have not received the rebate or any updates on the process. It is understandable that SCE controls the rebate and is out of their hands but having more answers than a simple cut and paste job off a website would be appreciated. It is very frustrating to get the run around to your questions after paying a large sum of money. Unfortunately, I would not recommend Orange County Solar to anyone. I regret every working with this company. Please find another company that value their customers and not treat them like a nuisance. I will consider my SGIP rebate lost.
Bob | San Clemente, California | 09/09/2022
Horrible install experience and customer service
Talked a good game and everything started fine - but took them several attempts to get city permit signoff, as they kept missing things and not doing install properly. Then they messed up wiring to my house thermostat (the did it originally at start of install and now again after they "finished" install) and now won't address - one week after install and the second time they did this during the process. Also note you can't get through to customer service and get anyone live-hard even to find an email address for them. Doesn't matter though, as they don't respond to voicemails or emails at all it appears. Been over a week with both a VM and emails and NO ONE EVER has contacted me back. Very concerned about what will/won't happen when warranty issues come up. Don't believe any positive reviews or their slick website. Avoid OC solar.
joecicco | La Palma, California | 07/10/2021
OC Solar Got the Job Done Well
We used EnergySage to find them, but the reality is that we watched them do an installation down the street on our neighbor's house, and it looked really good. They were quick and clean, so we felt confident going with them. Things took a little longer than expected-- they were very busy-- so we missed the 2020 tax credits, but the system was installed and activated in a reasonable amount of time, and it's now earning us credits on our electric bill. Overall, I'm currently very pleased with Orange County Solar.
RangaS | Placentia, California | 06/23/2021
Great Company
Orange County Solar is great, reliable and extremely professional. Ashton was very helpful in answering all the questions we had pre and post installation. Their installation crew was great and they completed all the work in a timely manner.
DEADDOG | Huntington Beach, California | 02/26/2021
Great to work with
OC solar did what they said at the price they said efficiently and on time Great company to work with
Praveen | Cypress, California | 08/12/2020
Good company with helpful employees
Its been 2 years since I got solar panels and paying just the minimum charge. Happy with them and the customer service they provide.
Joyce A. | Lake Forest, California | 07/02/2020
Great Company
We did our research and made the best possible choice choosing Orange County Solar. They informed and prepared us every step of the way. They were efficient, timely, and competitively priced. The level of attention to our needs for both installation and service was 1st class. Their team was available and responsive. We highly recommend them.
david | Huntington Beach, California | 06/30/2020
Great company
Found OC Solar on Yelp and worked with Ashton. Seems like a company local to Huntington Beach. Ashton was very helpful and responsive during the whole process. They were also very patient working on an issue brought up by our roofer (we were getting a new roof at the sam time). We only had 12 panels and they showed up for full days until everything was done. Even though getting permit and final sign-off took a lot of waiting on the city, we were kept up to date on the status of each step. Wonderful company to work with, they even offered to help a friend of ours who was having trouble with a different solar company. We would not hesitate to recommend them to anyone else.
t_bone | Placentia, California | 10/18/2018
Love to do business this way
OC Solar installed my solar panel system and I couldn't be happier with the way they do business. I selected them among the many solar installers in Orange County because of the very timely and competent response to Internet inquiries and competitive quote. Instead of scheduling a marketing interview like other companies, they supplied all of the information I needed and completed the contract over the internet. I got just the details about the equipment and installation with no 'sales pitch'. This saved me time and I'm sure saved OC Solar the cost of sales people. Installation time estimates were a little optimistic but the end product is aesthetic and so far reliable. The installation crew was consistently friendly and hard working. The installation is just what was promised aside from a few delays due to nation-wide shortage of some components.
Alan V | Corona, California | 03/28/2018
Honest Solar Team!
I interviewed over 12 different solar companies - Vincent stood out from the rest because he didn't try to sell me on how crappy other companies are but instead he made me felt very comfortable on what his team can do for my solar needs. Other companies spent 80% of the time bickering about their competitors, which is a total turn off! They were quiet, respectful, treated my roof/house like their own (they didn't bang their ladder against my wall/roof for their installation). The connection from one side of the roof to the other is extremely neat. Aside from stress-free solar installation - I want to thank OC Solar for staying competitive on prices, which was an important factor for me to decide.
