NuWatt Energy

Verified profile
Updated: 24 December 2023
Installer

Installing solar since 2018

NuWatt Energy logo

3.30 from 13 Reviews

How was this rating calculated?

SolarReviews Expert Rating Score:

A score we give a solar company out of 100 based on 0 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

Unrated

Featured media


NuWatt Energy reviews


4 stars

0

3 stars

0

2 stars

0

3.30

Avg. rating

Breakdown of consumer reviews

Sales Process

4.5

Price as quoted

4.5

On schedule

4.1

Installation quality

4.0

After sales support

3.8

Latest good review thumbs up

Ravi K | Woburn, Massachusetts | 12/29/2023

Seamless Solar Transition with NuWatt: Reliability and Integrity

After considerable deliberation, I made the leap to solar energy and I'm thrilled to report that my experience with NuWatt Energy has been exceptional. The transition to solar has been seamless, and the benefits are already becoming evident. NuWatt Energy's affordability was a major draw for me, but what truly sets them apart is their unwavering commitment to reliability and honesty. From the outset, every promise made by NuWatt Energy was fulfilled to the letter. The team's expertise and politeness were noteworthy, and their respect for my property was commendable. The installation process was impressively efficient; the installers completed their work within a single day, leaving no mess behind. The rapid activation of the system was a crucial factor in my decision to choose NuWatt Energy. Their ability to swiftly get the system up and running minimized disruption and maximized convenience. This efficiency is a testament to their dedication to customer satisfaction and operational excellence. Overall, my journey to solar energy with NuWatt Energy has been a remarkable blend of professional service, transparent communication, and reliable performance. I highly recommend NuWatt Energy to anyone considering a solar energy solution. They stand out not just for their technical proficiency, but also for their integrity and commitment to customer service.

read more

Latest bad review thumbs down

Evanve | Quincy, Massachusetts | 01/07/2024

Worst experience I've had with any business in my life.

This is the first time I've had a bad enough experience for me to go out and leave a review about what happened. I plan to file complaints with the Better Business Bureau (BBB) and the Massachusetts Attorney General’s Office. If these issues continue, I may have to reach out to lawyer as well. Quickly covering the two big issues I've specifically had before going into some other general reasons for avoiding this company. 1) The install was promised to take 2-4 months. It actually took 10 months. 2) They installed a faulty system that they promised to fix and still haven't delivered. More detail on number 1: We signed a contract with them in January of 2022. The initial promised timeline for the project was 2-4 months. They missed that deadline. And every time I'd ask them about it, they'd project another 1-2 months before completion. Welp, it wasn't until November of 2022 that we were finally able to turn on the system. So we missed the whole summer and most of fall for power generation. Furthermore, upon turning on the system, it immediately ran into a software issue that took them another month to fix. Something that I absolutely have to highlight from this stage -- There was a point in the middle of that process where the project manager bizarrely tried to tell me that he never promised any timelines and he had no idea where I was getting these from. Which was truly baffling because we had all of that communication in writing. Not only that, but the contract they had me sign had the timelines! I proceeded to reply back highlighting the four times (to that point) where he promised a timeline. His response? No response. Not even a "My mistake, I'm sorry." More detail on number 2: We had our solar panels turned on for less than 6 months before the breaker started tripping anywhere from 3-10 times a week. Every time the breaker trips, we aren't producing energy. No notifications from the app either. I just have to happen to notice that the breaker tripped in order to realize we aren't producing energy. Even worse than that, there are times where the breaker will trip immediately after turning it back on, meaning we can't get our generation going for days. I contacted them about this and they agreed this falls under the warranty of the system, but they never came to fix the issue. This issue started back in early April 2023... it's now January 2024. I've emailed or called 17 times. They have given me absolutely no update and made no attempt to schedule a time with me to send the electrician. Twice they promised timelines that they failed to deliver. They promised to escalate the priority of the issue... well it's been radio silence on their part since then. This is a company that will consistently make promises which they have no intention of keeping. As I've talked to them, I've come to understand their business model is to sell whatever projects it can and just put it on a backlog of todo items that they get to at their own convenience. They don't attempt to contract new electricians as their load goes up. I really wish I had just paid the couple extra bucks for the other companies that I actually have heard good things about.

read more

All reviews

>
>

Drew S | Manchester, New Hampshire | 12/24/2023

Exemplary Experience - A Retired Const. Exec's Endorsement

As a retired construction executive, I approached the decision of installing solar panels on my home with a meticulous and informed mindset. After conducting thorough research on various solar companies, I narrowed down my options to four reputable firms, each offering similar systems within the $30,000 to $36,000 price range. My choice ultimately fell on NuWatt Energy. The deciding factor was their sales representative's exceptional responsiveness and attention to detail in answering my numerous queries. This level of engagement and thoroughness was a clear indicator of the company's commitment to customer service, a crucial aspect for me. The execution of the project was impressive. Given my extensive background in construction and my naturally high standards for such companies, I was pleasantly surprised by the performance of NuWatt Energy, who earned a rare 'A' grade from me. Their communication was crystal clear, and their responsiveness was commendable. They handled all aspects of the project, including permits and paperwork with the utility, with utmost professionalism. Their punctuality and the quality of work were exemplary. The team, comprising the project manager, solar installers, electricians, and the business manager, demonstrated exceptional skill and professionalism. Based on my positive experience and the high standards they met, I confidently and highly recommend NuWatt Energy for solar installation projects.

read more

V. Kenney | Mattapoisett, Massachusetts | 12/11/2023

Unable to Contact as of 12/11/2023

While our system was installed correctly, it is no longer functioning properly and communicating with Eversource, via Enphase. We were told by Enphase that we needed to contact the installer and have tried multiple times to contact them with no success. We need to have this resolved ASAP since we are getting NO credit from Eversource since July 2023. This is completely unacceptable. Do NOT utilize this company.

read more

Simon | East Greenwich, Rhode Island | 08/25/2023

Run Far Away!

I had an excellent experience with NuWatt right up until the ink was barely dry on the contract. I will detail the issues that I experienced, and continue to experience. I will also preface the whole thing with the fact that, at least in Rhode Island, NuWatt subcontract everything even though they claim "our installers" and "our electricians" during the sales process. It was only after the contract was signed that I discovered this. You have been warned! The contract for the project was signed on 8th July, 2022. Immediately after signing the contract, I reiterated to Adan (my sales rep) in email (having previously mentioned this in phone calls) that while my address is in East Greenwich (quote) "...we pay taxes to the city of Warwick, and therefore the permits will need to be filed with Warwick and not East Greenwich". The response was "I will put it in the notes... it won't be the first time we have to deal with it". This is important to note for later. From 15th July when Josue introduced himself as my project manager until 12th August, I heard nothing at all from NuWatt. I eventually texted Adan on 12th August to see if there was any movement with the REF grant and was told that an approval letter was expected shortly. Nothing then until 27th August when I checked in with Adan again. I was told that there had been a lot of REF applications but that something was expected soon. Nothing then until 15th September when I checked in with Adan again. I was told that they were (quote) "asking for some stuff" for the REF grant but that NuWatt would probably know something by the end of the month. Nothing then until 12th October when Adan informed me that (quote) "...we're just waiting for the permit to be approved so that we can schedule you for installation" and requesting that I initiate the first payment with Umass5, which I did. Umass5 sent payment out on 17th October. Nothing then until 1st November when I asked what was happening with the permits. I was told by Adan that they still hadn't been approved. I asked him to get back to me with any application numbers etc so that I could go and chase City Hall. Remarkably, 4 hours later, he let me know that they had been approved. On 8th November I was informed by Adan that installation was scheduled for 16th November. This was only after I asked for an update. On 15th November I texted Adan to make sure that the installation was going ahead the next day. Again, with remarkable timing, Adan had "...just got word that it looks like your installation is being pushed back to the 30th". I guarantee that if I hadn't messaged to make sure the installation was still on track, I would have been sat home the next morning waiting for a crew that never arrived. The installation actually happened on 28th November, and I have nothing but good things to say about the installation crew. Their work was excellent. I asked the electrician if he could confirm which municipality the permits had been pulled from, but he wasn't able to check. This seemed odd. On 12th December I received an update from Adan that (quote) "...there was an administrative issue with your permit, something to do with your address, which we're working to fix now". I asked Adan and Josue if the issue was that the permits had been requested from East Greenwich rather than Warwick. Josue eventually replied on 14th December and admitted that they had been pulled from East Greenwich despite the fact that I had stated on multiple occasions that they needed to be pulled from Warwick. I won't bore you with the rest of the details, but Aiman Alawa (the owner of NuWatt) got involved and assured me that this was just a blip, that it wasn't the way NuWatt usually do business, blah blah blah. I wish that was true. In April of this year one of the panels started to only produce 2/3rds the power of its neighbors. I noticed in May and notified NuWatt. On 1st June 2023 they sent out an electrcian to look at the panel, and subsequent to that informed me that Enphase had asked them to wait 24 hours and check again. I informed them on 5th June 2023 that nothing had changed, and they stated "Let us check this with EnPhase and Panasonic for further clarification and we will get back to you." Since that date, more than 2 months ago, there has been no information at all from NuWatt. The panel in question has been completely dead (zero output) since 13th August 2023. They no longer reply to emails about the problem. I am currently in the process of filing a non-responsive installer claim with Panasonic, and requesting that they assign a competent and responsive installer to diagnose and fix the problem. In short, run far, far away from NuWatt if you value your time and sanity.

read more

dennis.g.baldwin | Swansea, Massachusetts | 03/01/2022

Most Abusive & Unprofessional Company

I dealt with the following at NuWatt: Maan Alawa, Julia I Enescu, Jonah Guerin & Matt Holm. I also dealt with a number of sub contracted by the company. The entire experience was a nightmare and is still ongoing with the company no longer replying. We'll keep this to spark notes. NuWatt did not scope out the project and that resulted in the need for a transform upgrade at my expense. Based on this delay we replaced our roof a month prior to the solar work. After having a new roof and several rain storms, there was no leaking. The day the solar work started, the company failed to follow our towns building department policies on notifications. The company began work on both the roof and electrical meter side of our house. The town ordered them to stop work. A few days went by and we had a rainstorm that resulted in water leaking into your bedroom ceiling. We notified NuWatt, their crew and the company denied doing any drilling on the roof and indicated they were not at fault. We had video proving otherwise. Within those same few days, we found a hole drilled into our living room floor from the electrical meter side of the house. We notified NuWatt, their crew and company denied having ever done work on that side of the house. We had video for the floor undamaged a few weeks prior and no documented work on that side of the house. We were accused of lying twice with both times we had documented proof of the condition of the ceiling and floor. The sub contracted crew came out to look at the leak and reported that it was an HVAC leak. We provided proof that this wasn't possible as the HVAC was at the completely opposite side of our home with no source of water within upwards to 30ft of that location. The company lied to us and claimed no responsibility. After several months and approximately 100 emails & about 3 months (these number is not exaggerated), we got NuWatt to have someone paint our ceiling to fix the water damage. The drilled flooring took an additional 100 emails and an additional 3 months to get repaired. However the repair was completely unacceptable. They sub contractor NuWatt choose cut a square out of our floor, and replaced it with a different breed of wood and color. The repaired floor is at a different height to the rest of our floor and sticks out. We've indicated that this wasn't acceptable and since then the company has refused to reply. On top of these troubles NuWatt made recommendations early on that we needed reinforcements to our roof to which we happily accepted. Then when it came to the reinforcements they avoided the topic, and then proceeded to tell us we didn't need them any longer. We indicated that we'd still prefer to go forward with them based on the initial recommendation. They combated us on this for several emails and then ultimately installed the reinforcements that we initially agreed. Moving onto the solar being installed, that part went relatively smooth after a few missed days of the crews not showing up. Thankfully working remote, that did not interfere with our day to day operations. When the solar was installed and the system was to be activated, I could not activate the system as the Envoy box was installed far too close to a conduit that prevented the operation of the latches from opening. NuWatt came back out several weeks later and fixed that portion. When I opened the Envoy I found water had leaked inside of that. NuWatt addressed may have addressed the leaking by installing missing screws in the conduit, however there is no way of confirming this as the Envoy is now blocked again from the conduit and screws being installed too close to it. I noticed NuWatt of this and have heard nothing since the start of the year. During this initial Envoy access issue, I finally got access to the Enphase Portal to check the system and found that the 50% of our solar system was not operating for several weeks. They didn't notify us. They eventually sent someone out to fix it at the same time of the Envoy access issue / leak. To date, the system is functioning properly. I've placed a request in inquiring about consumption metering at the end of January with no reply back. The flooring repair is still unacceptable and the company refuses to reply. NuWatt as a company has been the worst imaginable relationship with a contractor I have ever dealt with. They accused us of lying. Their crews have indicated that their sub contractors unwritten policy is to deny everything, even if they know they messed something up, just deny it. The company wants to assume no liability. At this time, our next course of action due to the company ghosting us is to contact our insurance company to file a claim again NuWatt and to contact our state agencies to file a complain against the company. If you take anything away from this review, our recommendation is to photograph, video, document. Get your contractors names that work at your location. Have them sign in or provide identification and license information. This way when NuWatt (or other companies) try to exploit you, deny liability, or just generally screw you over and cause month after month of stress, you'll have the proof you'll need to demonstrate that NuWatt are untrustworthy and crooks.

read more

Julia Leech | Austin, Texas | 08/04/2020

Incredible company, incredible service!

Afif was great in his presentation of NuWatt Energy's incredible solar panels and top-notch installation team. He also helped us by showing us options with no pressure!! It would be nice if all solar companies worked like NuWatt Energy. They have our vote as an honest company promoting better products and services.

read more

Anonymous | Brookline, New Hampshire | 03/11/2020

Great experience, great team!

We had a great experience with NuWatt Energy. We were installing solar in February with them. Their team was pretty knowledgeable and the whole process went smoothly. They were efficient and got the system installed and ready for inspection in no time. Will def recommend.

read more

ctaylor | Waltham, Massachusetts | 03/01/2020

Nothing less than 5 stars!

When I first found NuWatt Energy, I had already dealt with a number of solar contractors that failed to respond or failed to deliver. So I was incredibly impressed with just how quickly they responded when I submitted my information on the site, hearing back from them the same day! NuWatt Energy is not your typical solar energy company - not only were they responsive, but they walked me through the process in a way that kept me feeling like I was being listened to, even during times where I may have been a little stressed (thanks, Maan!). They were on top of all the paperwork and the project finished on time - if I could give them more than five stars, I would!!

read more

jimmylew | Charlestown, MA | 03/05/2019

Glad to have chosen NuWatt

Had our roofs redone and new solar install last year, both with NuWatt. We both like the look of the all-black panels and immediately started producing enough solar energy to cover current usage plus on top of that the payments we get towards SRECs. Thank you, NuWatt.

read more

Sarah&Mike | Billerica, MA | 03/04/2019

Highly Recommended - Great Experience

We had a smooth experience installing solar in January with NuWatt Energy. Their efficiency got the system installed and ready for inspection in no time. The working crew and electricians were very friendly and worked hard all day. The crew and the solar consultant, Maan, were very friendly and personable.

read more

cmdtina | North Dartmouth, Massachusetts | 10/03/2018

Wonderful customer service!

Working with Nuwatt was a wonderful experience! I had so many questions and was so green to this process but after talking to the company, trusted them 100 percent with their recommendations and the install. They came highly recommended by all the folks I spoke to who utilized their services. The representative we worked with (Maan) was extremely helpful, kind, patient, and supportive about this process. He guided me every step of the way to make sure I was comfortable and understood the process. His kindness and positive attitude was exactly what we needed to feel comfortable with this process. Wish I had gotten more panels, since they made the process so seamless! It was a pleasure working with them and I would not hesitate to do so again!

read more

Solar panel cost calculator

Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Residential solar - Hybrid solar systems

Energy monitoring

About NuWatt Energy


NuWatt Energy promotes Real Energy Independence with our affordable systems. NuWatt Energy selects and installs only solar modules by financially-sound manufacturers that can outlast the warranty terms to safeguard your solar investment in the long run.

NuWatt Energy is a full-service solar panel installation company. We offer free home and business solar energy quotes as well as solar system financing, design, engineering, permitting, installation, rebate acquisition, maintenance, and monitoring – all based on your energy goals and budget.

Our solar power systems are built to outlast the 25-years lifetime of the system and our customer service ensures you feel comfortable trusting us to safeguard your investment in solar and to power your residence or your business for decades to come.

The NuWatt Energy all-in-one package:
- 100% Reliable execution by our assembly teams
- Modern systems engineering ensures high energy outputs
- Long-term investment security
- Comprehensive service package

Office locations


Select state

Loading...

Massachusetts - Woburn

400 Tradecenter Suite 5900, Woburn MA, 01801

Massachusetts - Woburn

400 Tradecenter Dr, Woburn MA, 01801

Loading...

New Hampshire - Windham

PO Box 4464, Windham NH, 03087

New Hampshire - SALEM

21 NORTHWESTERN DR, SALEM NH, 03079

Loading...

California - Bellflower

9066 Rosecrans Ave., Bellflower CA, 90706

Loading...

Texas - Austin

5900 Balcones Drive Suite 101, Austin TX, 78731

Certifications


Better Business Bureau Solar Energy Industries Association American Solar Energy Society

Contact NuWatt Energy


Location pin
Head Office
400 Tradecenter Suite 5900, Woburn MA, 01801
Website
Website
NuWatt Energy