William Banick | Milford, Connecticut | 03/30/2024
Find a solar company who respects their customers
I cannot recommend strongly enough that you avoid Momentum Solar at all costs. The first time we met with them, we spent three productive hours learning about their product and services with an excellent representative, only to have that visit end with a call to a sales manger who offered a hard sell pressure tactic to sign today. The manager insisted we sign the deal and if we found a better deal, he promised to give us $1000 and let us out of the deal. That should have been the end right there but it was not. They called to schedule another visit with a revised proposal. Against my wife’s better judgement, I scheduled another meeting with them. After a pleasant 90 meeting, the new representative began to bash a competitors proposal that I shared with him. When I asked him to expend his energy convincing me to go with Momentum rather than slandering a competitor, he chose not to honor my request. In the next 10 minutes the conversation turned into a legitimate argument in which the representative raised his voice with me telling me I was making a mistake by considering a small, family-owned local firm. His reasoning was that they would go out of business or owner might die and then I would have no one to turn to if I had a problem. My wife finally intervened and asked the representative to leave our home. Today, three weeks later, I received another follow up call to try to schedule a third appointment. I asked to be removed from their system and to never be called again. They asked one last time if I was sure that I did not want to review their new proposal fresh from engineering. When I refused, they hung up on me.
Kathi | Stockholm, New Jersey | 12/27/2023
Took 3 1/2 Months to Fix 40% of my Panels
Overall, I have not issues with the panels (this was the 1st problem we have had with them), but I do have a problem with Momentum. I lost 40% of my solar production for the entire summer. I called in June 2023 and because Momentum seems so short staffed, it took them 3 1/2 months to triage and fix 8 of my 20 my panels. I found out that my panels stopped producing in February so the outage was actually 7 1/2 months. After multiple calls, Momentum refuses to credit me anything for my loss of production. I requested a manager call me but that never happened. My thought is that Momentum's inability to provide timely service should not affect my wallet. For those new to Momentum, please review your production closely as Momentum does not let you know if your panels are not working.
Arun T | Cypress, Texas | 11/20/2023
Terrible Panels & Pathetic Customer Service
My panels were installed in summer of 2021. They did not function properly till NOV 2021 due to multiple installation/generation issues. After changing my electric provider (to get the solar credit) I did get negative bills for first 4 months! But after that, the performance of the panels & the energy production decreased significantly!! I logged in multiple support requests but there was no proper response. I was made to contact multiple teams but no body takes ownership & no one cares about the customer issues! Now, I am paying $150 on an average per month along with the solar loan costs. My total costs are way higher than what I used to pay prior to the solar panel installation. Overall, I would NOT recommend this company to anyone, Wish I stayed away.
Ivan A Salazar | Glen Oaks, New York | 11/16/2023
The worst solar company
From the beginning I realized that I was in a bad situation. The process took too long, the number of panels was not enough to produce the electricity that I need. But the worst part was that it caused a leaking where the panels were installed. After that was fixed the squirrels built a nest in between the panels and the roof and then make a hole in the roof and eventually made a hole in the roof and get into the house. I called them immediately and then the nightmare began. First they told me its not their fault but the squirrels, and I have to fix the roof myself even tough the squirrels look for the warmth of the panels because of the space between the panels and the roof and they are supposed to put a critter guard around the panels to protect the roof and their own panels. Then I was told that I have to pay for them to remove the panel. I told them that it's an emergency because if it rains I would a leaking into my house, but they simply didn't care about that.
Julia O'Brien | Homosassa, Florida | 11/10/2023
HORRIBLE
Sat thru the entire presentation (which took up about 4 hours) have a signed / dated CONTRACT and all my banking information just to have them all of a sudden say I was not qualified. Also, NEVER gave me a LEGAL letter to terminate the contract before like I would of had to do. They are fraudulent and have NEVER answered my questions and avoid ME. So I guess I will have an attorney look over the everything and determine where I go from there. I WOULD NOT RECOMMEND THEM AT ALLLLLLLLL.
Tricia B | Voorhees, New Jersey | 10/31/2023
Horrible customer service
DO NOT use this company. The customer service is horrible. They are borderline fraudulent. We’ve been waiting since April for them to fix an issue with our panels. They’d tell us the parts arrived and then schedule an appointment. Then they don’t show up for that appointment. When we call and ask why they didn’t show, they tell us the part didn’t arrive. And that they will have someone call us. This is the cycle that’s been happening since April. Take your business somewhere else.
Randy | Saint Augustine, Florida | 10/30/2023
The sales pitch, and the reality are miles apart. We were led to believe that we would be paying a small fee to remain on the grid. In reality our power bill only went down a small amount. Think twice if you think the cost of these panels is going to substantially replace your power bill.
Ben N | Katy, Texas | 10/23/2023
Bad Cust Service, Panels arent holding up their end.
Supposed to be substitute for light bill, I'm paying for both. they aren't holding up. We have had problems since install. had someone help- once they felt the ball was moving - we were dropped. and "0" contact since then. apart panel payments i have had to pay over $200 plus on top of my panel bill. this is worse than just paying my light bill. instead of saving money- I'm spending more.
Stay away from Momentum Solar | East Hartland, Connecticut | 10/21/2023
Very poor business practices
This company has been terrible to work with. The sales people are fine, but the installation crews are incompetent and customer service is beyond terrible. After five months, the installation is still not complete. The meter that records the output of the solar array has never been installed leaving live electrical lines open to the weather. Numerous attempts to get resolution are ignored, yet we continue to be harassed by their bill collectors because we wisely held back the final payment until the job is finished. Now some cretin in New Jersey is attempting to put a lien on the property. Steer clear of this company for your own protection.
Dmitry | Land O Lakes, Florida | 10/07/2023
I absolutely do not recommend it!
Based on my experience, absolutely incompetent and deceitful staff!