Steph | Ponca City, Oklahoma | 11/29/2023
DO NOT BELIEVE A WORD THEY SAY!!
Do not use this company. They will tell you what you want to hear to make the sale, but non of it is true. What a nightmare.
Lydia H | Donaldsonville, Louisiana | 07/14/2023
After sales support non existent
We have had our system for a little over a year. Installation and startup was challenging. System would not communicate with Entergy correctly, so we weren't credited with total amount of energy produced. Got it corrected was working fine. Last month reached out to CS and was told I would receive a call from my area. Never happened. This month same problem this time I was given a number to call - voicemail. I researched emails from previous occurrence and reached out to a Utility Team Lead. Was told to call back Monday and she would transfer me to someone else. Asked for a supervisor transferred to voicemail account without a message informing me who I was leaving a message for. Paying a fortune for this system only to pay astronomical electric bill as well.
Drake | San Antonio, Texas | 06/08/2023
I had a great experience working with Greenlight smooth install
Came early friendly installer, cleaned up after themselves. Great experience my system is up and running.
Andrew | Metairie, Louisiana | 10/12/2022
Terrible service
So friendly, cleaned up as needed, said all the right things. Had a problem, no idea how to resolve, said would be resolved later. Entergy came out and left. Said installation not complete. Tried to contact subcontractor that did the work to no avail. Received bill, finance company advised work was completed and contractor paid. No wonder he’s not taking my calls.
Dan B | San Antonio, Texas | 09/23/2022
5 Stars isnt enough
Anyone who is looking to get Solar installed you gotta call these guys. I've seen other solar installed in our neighborhood and none of them can hold a candle to these guys at Green Light. The crew got here just before 8 AM and were ready to go. The panels and rails came in shortly afterwards. They immediately got to work. They didnt even slow down. Tyler, Jacob and Javi busted there butts all morning. I thought it was going to be an all day job. No Way....... These guys were completely done just shortly after noon. We have a metal roof and it was sunny and warm this morning in South Texas (of course). There was a dew on the roof but Jacob was up there marking things out for the brackets and bars. Tyler got started on the electrical work and was finished up by 11 AM. He then jumped in to help Jacob and Javi with the rest of the install. I cant believe how efficient they all worked together. I'm one of those guys who likes to see whats going on and probably get in the way once in a while. But, they didnt seem to mind and answered every question I had. Before they left they made sure everything was picked up and cleaned up and left it better than when they showed up. We now have to wait for CPS to do their thing and inspections and give the go ahead to get things turned on. Of course all our electrical is from the mid 1960s so theres a couple things that must be replaced to stay in code. Green Light will be taking care of all that to. The wait is now due to fact of outdated code compliance and our power company (CPS) dragging their feet with their inspections. The guys that were here today are tops in our opinion and need to be commended in every aspect of what they had to deal with today and I'm sure in the past also. We did thank them before they left and told them how much they and their work is appreciated. I hope their supervisors and leaders read this review, because we feel that most of the time saying thank you to the guys that are out here in the heat or whatever the case may be is all well and good, but if their bosses dont hear the same thing it really dont do much good. These guys really do deserve more than just a pat on the back and hearing a job well done. Our salesman Sonny, was the same way from the very beginning. His pleasant demeaner and knowledge of the product was something you dont see very often from a salesman. He himself had just as much to do with us making such a purchase at our ages had just as much to do with the purchase itself as the system operation and savings yet to come. ALL the people that we have been in contact with either by email or phone have all been cordial and easy to communicate with. Its very, VERY unusual for any company to have such associates who are dedicated to service and to the customer themselves than the people we have met since this whole process started. We will definately recommend Green Light Solar to anyone who may be intrested. A better Solar company to work with does NOT exist, anywhere.......
Tajuana Herrell | Pearland, Texas | 07/26/2022
IF I COULD SAY ZERO I WOULD - DO NOT USE THIS COMPANY
7 months to install System worked for a few weeks and now does not Received bills from finance company before the system was install Credit is being effected even though the system doesn't work Took me a few months to make contact with anyone After making contact to date they have only addressed 1 of the 8 issues After several attempts I still have not had issues addressed Repairs have been done and the system still does not work Two electric bills at this point
Kalianna | Houston, Texas | 07/23/2022
Pretty easy and seamless process
I am just happy I have one fixed payment and not be at the mercy of my electric company and the raising rates that seem to come out of nowhere!! Way too difficult to budget with a bill that goes up 30-50% seeming every month. My salesman was easy to work with and answered all of my questions. If you were debating solar, its worth checking out even if its just for the consistent monthly payment!
SolarTx | Fort Worth, Texas | 06/26/2022
Excellent experience
Professional Solar installation and commitment to their service. Would highly recommend!
JOHN | San Antonio, Texas | 05/20/2022
HORRIBLE
Our experience started out pleasant. The salesperson was informative and responsive to follow up questions. Until we signed on the dotted line. After that, we had to do the work to get updates on the permitting and build progress. Our biggest difficulty with this company has been getting the tree trimmers to complete what they started. One team showed up, cut a few branches, and then disappeared, neglecting to cut and trim a fifth of what they were supposed to. The second team showed up, cut halfway through our tree, and then stopped, telling me they needed to get a scissor lift. Never saw them again, despite multiple attempts to reach out to them for status. This tree service cost us over $1700 dollars, mind you. Someone at the solar company thought it would be smart to pay them up front before services were complete. After multiple attempts to contact our contact with the solar company we were informed they had hired a third team to complete the tree service. Haven’t heard a word back in 2 weeks. Upon completion and final sign off of the installation, we are supposed to get a sizeable rebate check to apply to the overall installation expense but we will be unable to do so until they complete these services. To say their communication and follow-through are lacking is an understatement. We will NOT be recommending their company to any of our friends or acquaintances.
Derek Williamson | Kingwood, Texas | 03/23/2022
Terrible company. Stay Away!!!!!
System installed 2/5/22. No service yet, cant get anyone by email or phone. Going to find legal representation, seems like its going to have to get ugly. Just want them to come take their stupid system back and cancel the contract. Waste of time, money and energy.
