JAsolar | La Grange Park, Illinois | 08/21/2017
Very poor customer service
There are many good residential solar installers out there - but Kapital is not one of them. I had them install on both my home and observed them with 2 other installs; in all cases their customer service before, during and after was atrocious. Since solar is not a familiar technology to most, customers usually rely heavily on the installers to provide reliable and timely information - in my case I was fortunate that I'd done my homework, and often needed to correct/augment their knowledge. The only good thing i can say is that the solar array I have works quite well (2 yrs now) - the only hangup is one microinverter gone bad (which they still haven't replaced after 2 months) and their monitoring software having glitches; for this i've often called them to ask for resets which still take a few days - ridicolously long this day and age; i've suggested fixes so I can do this myself, but they have been unresponsive.<br />If you are considering going solar - which I recommend - steer clear of this outfit.
