Apryl Wolfinger | Henderson, Nevada | 03/19/2024
Customer Service
Everything was very timely and smooth
Adam hotz | Colorado Springs, Colorado | 03/19/2024
Excellent service!
Easy, thorough and diligent in getting the project completed in a timely matter.
Rob | Norfolk, Virginia | 03/13/2024
Sales experience
The sales experience was fantastic. I have been wanting to get solar panels for a while but have been dissuaded due to experience some poor sales tactics by other companies. Daniel Jacobson was professional and answered all of my questions in a timely and honest manner. Great experience working with him!
Andrea | Fredericksburg, Virginia | 03/08/2024
Addressing Complaints
All these reviews about Ion, you can reach out to BBB in you local area to get answers if the company is not responsive.
Moira | Las Vegas, Nevada | 03/03/2024
Complaint
It’s a total rip off! We bought the solar system about seven months ago, we were told the monthly payment would be fixed at $120 for the 25 years term of the financing agreement. Now we found out that $120 is only for the first year, $176 will be the payments for the next 24 years! We will pay much more than what we promised! What a big rip off especially for a couple of senior citizens like us with a fixed income!
Pete DeFranco | Simpsonville, South Carolina | 02/28/2024
Only Interested in their Bottom Line
During solar panel installation, our roof was damaged causing a leak. The panels were removed and the roof repaired. Now they want us to buy new panels because the original ones were "damaged". Even if the panels were damaged before removal, had it not been for Ion Solar's negligence in the first place we would have panels working, as they claim, in a diminised capacity, but we would have SOMETHING. Now I have $18000 worth of panels sitting on my deck and they want us to pay another $4000 to fix their negligence.
Jacob Parenti | Aurora, Colorado | 02/19/2024
10/10, Excellent Company!
I recently had the pleasure of working with Ion Solar for the installation of 17 solar panels at my home in Colorado, and I am beyond thrilled with the entire process and the outcome. From the very beginning, Ion Solar stood out with their exceptional communication skills. They ensured I was fully informed and comfortable throughout the installation process, from initial consultation to the final switch-on. There was never a moment when I felt out of the loop or uncertain about the next steps, which is a testament to their commitment to customer satisfaction. One of the aspects I was particularly impressed with was how Ion Solar handled all the necessary paperwork and approvals with the city and power company. This can often be a daunting part of any solar installation, but Ion made it completely hassle-free for me. Their team demonstrated a deep understanding of the regulations and requirements, ensuring everything was in perfect order without any delays or issues. The professionalism and expertise of the installation team were outstanding. They were not only knowledgeable but also very courteous and respectful of my property. The installation itself is a testament to their skill and attention to detail - it looks fantastic and blends seamlessly with my home's aesthetics. Most importantly, we were able to start generating power from day one, which was incredibly exciting. I cannot recommend Ion Solar highly enough. Their dedication to providing an excellent customer experience, combined with their technical expertise and efficient handling of administrative tasks, made the entire process a breeze. If you're considering going solar in Colorado, Ion Solar is undoubtedly the way to go.
Joseph mosca | Fredericksburg, Virginia | 02/14/2024
Big rip off
Do not purchase this product. Everything I was told at there pitch is untrue. I am paying more now than before I purchased this.
Donald Payne | Locust, North Carolina | 02/13/2024
Terrible Experience!
This was absolutely the worst company I’ve ever dealt with! The salesman sold a product and made guarantees about a market he knew nothing about. They are not upfront about any cancelation fees, and their communication both within the company as well as externally is HORRID! I started this process 6/8/2023 and did not get everything completed to operate until 2/9/2024. The initial site survey should have been completed on 6/13 but ended up being rescheduled multiple times for various reasons. They blamed the weather, but it was a sunny day, the guy did not show up another time, and eventually an entirely different technician took over to get the site survey completed which was some time around August. At this time is when I requested things to be canceled and was bullied with this cancelation fee despite the issue being with ION and their technicians. This was the overall trend with everything else that followed, the actual installation was rescheduled, the inspections were rescheduled, check for permits was sent to the incorrect place, etc. This led to me missing a lot of work/money and it was just an entire mess. I'm still not satisied with ION as the salesman guaranteed my panels would be on the front of the house instead of the back. Overall, I regret every giving ION the time of day.