Catalina | Pickens, South Carolina | 09/23/2020
Horrible customer services
They don't reply emails. my panels need services and I have been waiting for months.
gtmopro | Moncks Corner, South Carolina | 08/31/2020
Customer Service = 0
Very pushy sales team. No scheduling for the installation. Crews just showed up to work. Cannot contact the company via phone or text. They do not respond. Trying to sell my home and not able to speak to a representative to manage the warranty transfer.
Emileigh Thynes | Dalzell, South Carolina | 07/03/2020
Class action suit anyone?
Please contact me with your info if possible Emileigh Thynes on FB We need a few people to join us in going after these criminals. They have don't nothing but steal our money basically. Services were never provided. They are ruining our credit and finances. Let's stop these people!!!!
Dale Michaux | Lancaster, South Carolina | 06/24/2020
no homestar solar solutions
Do not use homestar.they will not call you back.have not produced power for 4 months and they are no help
April Bateman | Florence, South Carolina | 04/18/2020
Would not recommend.
This company will not call you back once they get your money. Our panels have not produced properly since installation in 2017. We have called and emailed and asked for help with no solutions offered and many times no response at all. Very soon after instillation I was diagnosed with cancer and our fight with solar panels was put on hold. I am recovering now and we are again going to attempt to get some help. I think we are going to have to get a lawyer to help us with this company.
Mr Hudson | Chester, South Carolina | 03/16/2020
HORRIBLE - NO Customer Service
Been trying for over 6 Months to get them to come out to look at my system because it's not working correctly. No one returns my phone calls and now they don't even answer the phone.
Go elsewhere! | Gray Court, South Carolina | 03/15/2020
AVOID AT ALL COST!
They installed my system and my house has almost burned down twice due to their inabilty to properly wire my battery backup system. The battery pack overheated and burned up twice.They also offer a lifetime warranty on the system but good luck getting them to honor it. If I could give them no stars I would!
G.B. | Charleston, South Carolina | 02/01/2020
PLEASE READ THIS before committing to this company...
If this review saves just one person from signing up with this company, it will be worth the time! I signed up in September and it took months for me to even hear back from this company. They convinced me to sign up without doing my due diligence bc they said that if I waited, I'd miss out on the 30% tax credit... Well, I signed up and STILL MISSED OUT ON 30%! A few weeks ago (mid-January), products just started arriving at my home - a battery, inverter, and some other components. Nobody from Homestar ever said anything about the delivery and I had no idea that I would be the one responsible for warehousing the materials! I left a voicemail for Homestar on Friday letting them know I was canceling. They immediately called me back (guess that's the way to get a returned phone call) and said that it was too late to cancel and that they were going to be installing on Monday. Really? I wonder when they were planning on notifying me of that?! The person I spoke to said that if I tried to cancel now I would be fined - even though there is NOTHING in the paperwork I signed that mentions anything about a fine. I called the loan company to cancel the solar loan and they were under the impression that the project was almost complete. Apparently the solar company had lied to them about the project status so they could keep getting paid! In short, they wouldn't allow me to cancel the loan until they spoke with the contractor because all they had to rely on was the communication from Homestar that showed actual work had been done on the project. LIES! I'm currently working with my power company to make sure the interconnection with them is canceled so that Homestar can't just show up and start installing panels. I was so excited about going solar and this has been an absolute NIGHTMARE!
Jon | Walterboro, South Carolina | 09/16/2019
All around bad company
Bad customer service, faulty installation. Deceitful sales tactics. Wouldn’t recommend my worst enemy to this company.
kevin | Sumter, South Carolina | 09/16/2019
worst company ever
do not use this company. I purchesed this system 0n 06/08/19, to this day it still does not work. they told me that the only person that could turn the system on had quit. They told me that there was not one other person in the whole company that can turn it on. They finally got someone out here to turn it on and make sure it was working. I just got my electric bill after having it turned on for a month and there was nothing stating that there was solar power being used. I called the electric co. they told me that it still was not working and that i was using electric only for the last month. i have made 3 payments on this solar system and made many calls to the solar company and it has got me no where. It's a scam this company does not care about their customers once they get your money. Stay away from this company.
