Gold Rush Energy Solutions

Verified profile
Updated: 13 September 2023
Installer

Installing solar since 2016

Gold Rush Energy Solutions logo

4.09 from 48 Reviews

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Gold Rush Energy Solutions reviews


Breakdown of consumer reviews

Sales Process

4.6

Price as quoted

4.8

On schedule

4.5

Installation quality

4.5

After sales support

4.5

Latest good review thumbs up

Fred Morris | Placerville, California | 09/06/2023

Long term commitment

They stand by their work! If you have problems they work quickly to get them resolved. As a business owner for 47 years, the best way to stay in business is to stand by your work, and keep every customer happy to best of your ability. And they have done a great job of doing that with us!! Thanks Brett for the great work you and your company has done.

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Latest bad review thumbs down

balraj grewal | Yuba City, California | 12/08/2023

worst experience

They deserve 0 star review. I have purchased 4 solar systems from them with approx. value of $169, 000. Out of 4 systems they installed 2 systems incorrectly. For one system they had to get permit from county twice and for other one they needed to get NEM approval from PGE twice. In this situation I lost time which equals to money loss. One system installed on my commercial building with 2 electric meters. They connected solar system to meter # one and applied NEM with utility company with meter # two. This shows that they do not know anything about this type of project. PGE approved my account in April 2023 and after waiting for 2 months I called PGE about why I am still receiving large bills then they told me about the mistake this company made by connecting NEM to wrong meter. Then I had this company apply for correct NEM approval with PGE in Aug 2023 but they submitted an incomplete application. I had to stay in touch with the company and PG&E to make sure that all the corrections were made. It took four months to fix application and get approval. Technically from Apr to Nov extra electricity produced was wasted due to their mistake. I had tried contact sales rep and official staff, but non one contacted me to help out in this situation. This is the level of their professionalism. Due to their mistakes, I lost extra electricity, wasted my time, and paid electricity bill when I should have saved electricity. I advised them to compensate me for my loss but they never replied to any of my emails or even acknowledged that they made mistake. I will be filing a lawsuit against them to claim my loss. This company and their installers are so unprofessional. Do not buy solar system from this company. My recommendation is do not use this company for your solar system need.

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Resident | Georgetown, California | 09/13/2023

Worse customer service

Installed a large set of Rex panels. I have had nothing but issues with Gold Rush Energy. Before install they broke tiles on my roof (understandable)Removed the broken tiles and left my roof exposed where it rained for the next couple days in freezing temperatures. When contacting Gold Rush they said “we will be out there in a couple days” it’s rained those couple days. I’ve had panels relocated because of poor design. Micro inverters have gone out serval times. Worse company to get ahold of.! Have been promised several times that one of the owners would call me yet is never happened. This is just SOME of the issues with this company. Do not do business with Gold Rush Energy (El Dorado, California)

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Steve C | Placerville, California | 08/28/2023

The whole process was fairly easy on my side. From first contact with Ben to final inspection with Tim the personnel were punctual, knowledgable, and proficient. My main regret is not completing this project sooner.

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Chuck | Shingle Springs, California | 07/07/2023

Disaster

Getting solar panels installed on your home...what could go wrong? Could your installer botch the site survey and undersize your system by 25%? Could the panels start malfunctioning, one after another, after another, after another, after another, after another? Could your installer refuse to honor their warranty and replace the defective panels, instead choosing to lie, avoid and deflect, only until on the verge of facing a lawsuit? Could your installer contact you to provide 'compensation' for all of the trouble they caused, then make it contingent upon removing bad reviews describing their performance? Could the entire experience turn into a complete and total nightmare, where you are left wondering once NEM3 and incompetence put your installer out of business, could you be left with defective solar panels and a worthless warranty? Don't make the mistake we did, trying to support local business, etc. - go with a group of professionals. This can turn into a day-in, day-out headache for the rest of the time you own your home. (If there are any doubts as to the authenticty of these words see the photos below and check for yourself on the Better Business Bureau website. And if you are experiencing this yourself, as apparently many others have, don't waste your time trying to work things out through them - go straight to the lawsuit + file a complaint with the Contractor's State Licensing Board).

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christine hustedt | Clearlake Oaks, California | 09/20/2022

From the start wrote a good contract and was on time with install..very good explanations on solar panel and generac..all workers have excellent knowledge ..was a great choice on my part..took away 11 months of pge bill..

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BCMM | El Dorado Hills, California | 08/24/2022

Great company to work with

After getting several bids on solar panels, we were happy with the quote provided to us by Gold Rush. Their price, the number and type of solar panels, and their reputation was the right combination we were looking for. No issues with the panel installation, the team was quick, efficient, and professional. Finally, the day came where our solar panels were turned on and we started generating solar power. The Gold Rush team helped us every step of the way. We would recommend you using them for your solar needs.

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Rob Holt | Chico, California | 07/13/2022

Great Experience with Gold Rush

The sales process was stress free, the install was seamless and the customer service team is very responsive!

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nemesis | Antioch, California | 06/11/2022

Really disappointed, but don't get me wrong. I think their installers are good (I hope). They were fast, their workmanship looks professional from what I've seen (on the ground floor) I cannot say the same on the roof, I have to wait for the rainy season to see if there will be leaks. What disappoints me is their agent, I feel like we've been scammed by him, or perhaps by both? One of the reasons why we decided to go with Gold Rush Energy Solutions is their incentives. $1000 cash-back when we sign-up, you'll get I think $500 for every referral, and a 3 months refund of the first 3 months loan payment. Now, we are starting to doubt we will get those incentives, not the referral for sure for we are not referring after what is happening. We did not get the $1000 cash-back, we were told they have upgraded our main panel because it is not compatible with the new system. This was not disclosed to us, not until we started asking their agent when are we getting our cash-back. We were told the upgrade cost around $1800 (discounted), since we have the $1000 cash-back, he will use that to pay the amount and he will shoulder the remaining (so now I owe him a favor?) On the agreement, they are supposed to inform us if there will be changes and there should be an agreement first. No one told us before, during and after installation that they will or they made an upgrade on our main panel. The excuse does not make sense to me. The installer checked our electrical system and designed the solar system based on our existing system. They should have known by then we need to upgrade our main panel and informed us. We were referred by a family friend, at least she got her cash-back, but still working on getting the referral. The agent has many excuses on his sleeve to pull out that until now he has not given the referral incentive.

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1 comment >
Reply from Gold Rush Energy Solutions: Hello, I am sorry to hear about your experience please reference this review in a message to wecare@goldrushenergy.com so that we can get to the bottom of this. $1000.00 cash back is not a program that we have run and we need to make sure that we have taken corrective action to make sure that this doesn't happen again.

Dave W | Sacramento, California | 05/24/2022

Great job, great service

Gold Rush did a fantastic job installing our PV system and their customer service is great as well. They went the extra mile to make address a hardware problem which was not their fault and to make sure we had a functional system ASAP. Installers Mark and Mitch were awesome! Nathan in tech support is awesome as well.

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Thanks4everything | San Diego, California | 05/16/2022

Extremely easy to work with, Smart people, quick install

Start to finish in 2.5 months. Andrew and the team are very knowledgeable

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Dave Herrmann | Shingle Springs, California | 04/06/2022

Kudos to Tim for solving our problem

On 3/31/2022 I noticed that our solar system was not producing any power when I checked the SolarEdge app. Turns out it hadn't been since 3/24. I call Gold Rush Energy and they said they would send Nate out the next day. However, Nate never showed up and he never called to say so. Just to see what would happened I checked the breaker and it was thrown. So, reset the breaker and power was restored. However a week later, 4/4/2022 our solar power went out again. I again called Gold Rush Energy and they then sent out Tim to check it out. He cam within the hour, checked the breaker and found that the connection was lose and tightened it up. Now power is restored. Should have requested Tim the first time.

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

About Gold Rush Energy Solutions


Gold Rush Energy Solutions’ sole purpose is to empower people with the latest renewable technology so that they may live more abundant lives. Our focus is to develop a culture that nurtures a positive streamlined experience for our employees and customers.

 

We perform quality work with qualified professionals & our goal is to make our customers lucky to have chosen us. We aim to provide the highest quality of product and workmanship while still maintaining the most competitive pricing in the market.

Office locations


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California - El Dorado Hills

4911 Windplay Drive, El Dorado Hills CA, 95762

Certifications


Better Business Bureau

Licenses


1014971

Contact Gold Rush Energy Solutions


Location pin
Head Office
4911 Windplay Drive, El Dorado Hills CA, 95762