Joe Bulleri | Sacramento, California | 02/09/2024
Quick and Thorough
They have an old school, hands on approach which I appreciate and helped me feel comfortable throughout the whole process. We were put into the schedule almost immediately and they installation crew was in and out in 2 days! They were lightning fast and did a great job. We were confirmed with SMUD soon there after and pulling from our solar within a week or two. I would recommend for future home owners.
Christian Padilla | Marysville, California | 02/06/2024
So far so good
They were easy to work with and got the process down very quick. I had my solar installed within two weeks and the actual installation was done within a day. Explained to me how everything worked, the benefits of solar (use your bill to deduct what's best for you), and they were also patient with me. Recently had a power outage, I went with 4 M4 batteries and they did the job with a household of 3 adult men.
sBushy | Rancho Cordova, California | 01/09/2024
Quality work from a solid company
Every interaction we've had with this company has been top notch. The salesman made a very compelling and informative pitch, install was quick and clean, and follow-up customer service has been excellent. We had a minor delay with the getting the city inspection, and our system threw an error shortly after install, but FES sent us updates on the inspection and fixed the error while they were here with the inspector. Overall, the system's been running great, and I enjoy nerding out tracking out daily import/export of power to the grid through the manufacturer's app . With rising energy costs and instability of the electrical grid due to winter weather, fire danger, or just high usage in the summer, we're looking forward to being able to keep the lights on while saving a bit of money. We couldn't be more happy with the service we've received from Future Energy Savers.
Mark M | Rocklin, California | 01/06/2024
Great Installment
Installation was awesome! The crew were fast and efficient. They provided all I needed for my HOA and I look forward to the energy saving in my future. Thanks Future Solar!
Diana | Brentwood, California | 12/28/2023
Overall Experience with Solar Panels
I appreciate the fixed payments, worry-free heating and water, and sustainable benefits for the environment. It is also convenient that I am charging my electric car. The reason I gave 4 4-star review is because of the timeliness response to customer service. It may take multiple attempts to get ahold of someone when we need assistance.
Dave Goss | Vacaville, California | 12/16/2023
Rollercoaster with a great finish
Solar was always on my mind and I always had intentions on going out and exploring what was out there, but time would go by and like almost everyone I was a little too busy and solar never really took precedence. One day in April a solicitor arrived at my door and initially I was going to turn him away, but since they were selling solar I decided to take a listen. I don't remember his name, but he went into detail about what we could potentially save and what equipment they would be using and how it would be installed compared to how some other companies sub their work out (Future Energy Savers do all of the work). This was a great selling point as if I had an issue that was covered under warranty I wouldn't have to reach out to a third-party. Anyway, we decided to move forward and we got our quote which we accepted. A little time went by and I figured that they would get ahold of me when things would start to move and we would get things scheduled. I did receive a call about a month later asking if I would like a quote from the visit that was made. I was a little confused so I let her know that I already received a quote and was already approved for a loan. This sparked confusion across the board and this is when they started to get the ball rolling and a Project Manager got ahold of me. The Project Manager let me know that they would get ahold of me when they can schedule me in and I was okay with that. A few weeks went by and I decided to call the phone number that was posted on the website and I did try to cancel because I felt like I was forgotten about again. Dispatch explained that their vans had been broken into at their business and they were trying to get everything back up and running to how things were before the theft. She ultimately got another person in touch with me and he explained that they would have someone out in early July. I told him that sounds good and I understand about the theft, but would have liked to have been informed that there was a delay to unforeseen circumstances. The first week of July comes and goes and I give the representative a call and he tells me that another person should get ahold of me soon. Eventually he does and he schedules me for the following week which is looking like late July and now we have the ball rolling. The day before he calls and says that they have to reschedule to the end of the week and I say I understand. I work in service and sometimes I have to reschedule. The day before the next scheduled date I get another call and he lets me know that he is sorry, but we have to reschedule. I say okay, but now I'm getting a little unnerved due to the whole process going back to when the solicitor came to my door. Finally at the end of the week he calls me again and I let him know that I would like to cancel everything. I told him I don't feel comfortable moving forward with a company that has forgotten about a customer twice and now has rescheduled an install multiple times. He said he would start the process and apologized. Fast forward about a month. I get a call from Energy Saver's VP of Finance and she asked me why I decided to cancel everything. I described everything and she explained how they have had an issue with a certain individual and they believe they have remedied it moving forward. She sincerely apologized and showed amazing customer service. I once again decided to move forward and after that everything was seamless. The technicians did an outstanding job. They were very reliable and knew what they were doing. After it was commissioned I was extremely happy and glad that I moved forward. The Solar/Battery combination is great to stay off the grid during Peak hours and some days I would only be taking 6-7 kW and giving back up to 25 kW. I'm extremely appreciative of the perseverance and initiative of the team to reach back out because I really did want to get solar. My energy bill from last year to this year showed a dramatic drop due to the install. Solar/Battery combo is the way to go!
Ken Hall | Yuba City, California | 12/05/2023
It could NOT have been easier!
I cannot say enough good things about my experience with Future Energy Savers! They helped with roofing, financing and installation of my system with no surprises and no delays. We had several power outages in my area over the summer but the system they sold me automatically took over and worked seamlessly. It is an easy system to program and monitor. This is an honest company and I would recommend them to anyone!
MJ | Rocklin, CA | 10/20/2023
Solar Installation
After interviewing solar companies, I had it narrowed down to two choices. I then spoke with family and friends and decided to hire Future Energy Savers. James, a sales rep and I made an appointment and discussed what, when, where and how the solar panels would be installed as well as the pricing of the equipment and installation. The installation was completed in one day and because I was home, I was able to oversee the work progress and ask questions immediately. One hiccup that happened was the city required a fire inspection that was not considered during the inspection time frame. I also had to wait for the CU's to be installed since they were not on site at installation time. One day I noticed the lights on the inverter and WI-FI were not as they should be, so I called immediately. I happened to return home when Steve was resetting everything. He mentioned the ON/OFF switch was OFF. He said my gardener may have accidentally bumped it. Since this switch is so important to the functioning of the inverter, it would be nice if a cover was part of the installation equipment. I am noticing a great savings on my PG&E bill already.
Lucas and Aryane | Vacaville, California | 10/12/2023
Great Way to Save on the Electric Bill
We were first approached by Future Energy in mid May 2023 and we scheduled a sales representative to come by on 05/11/23. Brianna came to our house and explained the panels, the battery, the costs and the expected timeline. Considering the continued increase in the price per kW in our area, we decided it was a good alternative and Future Energy seemed like a good option. We were offered certain incentives such as a free EV charger and additional discounts if we wanted to participate in their Ambassador program which would involve leaving a review after installation sharing our experience. On May 16, our sales representative, Brianna, came back to bring some papers we needed to sign and get the ball rolling. We paid ⅓ of the total amount a day or two after we signed the papers with Brianna, and had someone come take a look at the house and ensure we met all the prereqs for the solar system. We were then instructed to wait on the town as they could come by to review and blueprint and approve the install. In the meantime, we received an email from PG&E with a document that required our signature. Unfortunately, we were not informed that this would be a required step, so it wasn’t until a few days later that we reached out to Future Energy, we were told that we needed to take action on said email. WIth the number of spam we get, it would’ve been helpful to know we should be on the lookout for something coming from the utility company. On June 26th, the crew came over and installed the entire system, including the EV charger and the backup battery. During the final walkthrough with their team lead, we pointed out that there was some debris left on the ceiling and some cables hanging from the panels, but by that time, the install crew had already left. The white box that functions as a modem did not work, so the team lead let us know that he would have the guys come back later that week to clean up, fix the cables, and bring a new box so that the system would communicate production to the Generac battery and load the information on the Generac app. Unfortunately, that did not happen. Consequently, the system failed the 1st inspection on the week of July 16. Although the system was installed on June 26th, it did not function properly until early to mid August. For lack of technical terms, I can only say that there was an issue with half of the panels and they were not generating energy for the entire month of July. However, Future Energy was able to fix the problem and get the system fully functional. We do not regret the decision we made as far as the system size and the battery backup, as well as the company to do the install. We understand that no company is perfect, so we just sincerely wish Future Energy had taken care of the issues in a more timely manner. Overall, we would choose to do business with them again in the future.
Guy B. | Elk Grove, California | 10/03/2023
Great solar products and service.
We decided to investigate solar for our home due to the constant SMUD price increases. After several solar product demonstrations and prices, we decided on Future Energy Savers. They were highly recommended and have superior solar products. Generac products are high quality. Future Energy Savers worked with SMUD, our homeowner’s association, and kept us updated on the progress. They are professional, follow through and easy to work with. Future Energy Savers is the best choice for solar!