Fastrac Energy Services

Verified profile
Updated: 12 January 2024
Installer

Installing solar since 2019

Fastrac Energy Services logo

2.84 from 25 Reviews

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Fastrac Energy Services reviews


Breakdown of consumer reviews

Sales Process

2.9

Price as quoted

3.4

On schedule

3.0

Installation quality

3.2

After sales support

2.9

Latest good review thumbs up

Hunter | Southaven, Mississippi | 03/07/2024

The sales person and install team were all very good at their jobs!! They all communicated very well with us and very timely in their tasks!!! They all excelled in their jobs!! Please recognize these individuals!!! They also answered any questions we had!!

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Latest bad review thumbs down

Mark Cha | Arlington, Texas | 09/19/2023

Never contract anything with Fastrac

Fastrac Solar (FTS) sub-contracted the Installation of 40 panels, on my home, in Arlington, Tx., last December, 2022, to Cowboy Solar (CS). Several mistakes were made by CS and I first tried to get CS to fix them, and he said he wouldn't do anything, unless FTS told him to. FTS has not, and will not, do anything to correct the problems. Right after the installation, I could at least talk some of their associates to try to get help. But now, they won't even answer their phones. I'm not sure that they are even in business. If you are even thinking about contracting FTS for anything, please reconsider.

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Gwen | Sherwood, Arkansas | 01/12/2024

Fastrac kept me informed of every step performed and were very helpful when I had questions. Installation was fast and the they arrived on time. Overall, it’s been a very smooth process!

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Stephanie R | Houston, Texas | 01/12/2024

My Fastrac Installation was great!

The Fastrac team was great at the installation of my solar panels on my house. They communicated throughout the whole process via text and phone calls. I would get email updates as well. The team that came to do my install was on time and did a great job.

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Garner | Little Rock, Arkansas | 09/03/2023

Run- do not deal with this company

I would give it zero stars if I could - we were lied to from the beginning - the cost of the panels is more than the cost of our home! Within 1 week the production stopped - we are gridlock with the power company- was lied to about that as well. We are going to look into hiring an attorney at this point - HAVE NOTHING TO DO WITH THIS COMPANY - NOT WORTH IT AT ALL

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SDavis | Anson, Texas | 08/27/2023

Unapproachable

We had hard time getting them to finish project. Now we can't contact them. Our electric bill is over $350 a month then a solar panel payment on top of that of $170 so no savings achieved by using theses solar panels.

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Sara Jackson | Sanger, Texas | 08/18/2023

Don't do it

I have a solar panel with fastrac. A panel was damaged in June 2023. It took them a month to get out and inspect the panel. The inspection was completed in July. August came around no communication from Fastrac. The panel still hasn't been replaced. I called them in August and was told to wait on a call from Crystal to set up a replacement. If I had not called them, I would not have been contacted. The panels are not worth what they charge for them. you don't save any money. They are not worth it. Currently, they are in direct violation of their contract I will be seeking legal advice.

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Eric Williams | San Angelo, Texas | 07/07/2023

Went you pay for something it should work

We bought this about two year and had issues them we have to pay a one time service fee to get the solar back working again. Then the guy that can out told my wife they need to replace the breakers they put in for the solar if they keep popping. So last week before the 4 of July we called no one called us back still ducking every time we call.I would not recommend anyone use FASTRAC for solar because they don’t stand behind there work and never call you back

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Darian Watson | Cedar Park, Texas | 06/21/2023

Since making the decision to get solar I have had no issues with customer support. Information is passed to me in a timely manner and I have had problems getting my questions resolved.

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Ralph | La Marque, Texas | 05/15/2023

The Worst

In the beginning I was approached by one of their agents who sold me on having solar panels put on my roof. The selling point was that in a year or so, I would receive a "rebate" of $13,000 or so. I could use this money to take a vacation or apply it to the loan and not have my payment go up. This was a bald faced LIE. Now I've found out that I have to pay over $11,000 to the loan company or my payments will go up. Such fraud. After a misunderstanding regarding an email I had sent to my representative, my sarcasm resulted in hysteria in their main office. Installation was halted and loan had to be rewritten and things began all over. In the meantime my representative was taken off the case and I had no one to represent me. This resulted in discussing everything with a secretary who admitted she was not a representative. The loan was rewritten and payments started. I received an invoice from Mosaic and I questioned the loan number. This secretary told me not to pay the invoice because it was the wrong loan number. In fact, throw it away. After 3 months of not paying it, I was reported to the credit bureau and my credit crashed. Come to find out the loan number was correct. I was now behind 3 payments. At least this secretary admitted she messed up. One thing after another including the roofing crew making derogatory remarks about me thinking I couldn't understand Spanish. This entire thing has been unrivaled Hell.

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Sucker | Wichita Falls, Texas | 04/18/2023

To Date Horrible

They are supposed to be in the process of getting my solar system back up and running. It was installed in late May, early June and went online. The BENEFITS were slight and then total failure. They said they would have to contact the "manufacturer" of the equipment they "installed". That was at the end of February. It was mid-March before they had figured out the problem. It was the "inverter" and the manufacturer would have a new delivered to my house. FasTrac personnel told to contact them as soon as I got and then they could schedule to have it installed. I received it on March 31st and called. BEFORE, we can schedule the installation, you have to pay for the "labor". Another employee emailed me and asked for my credit card information so they could get my "payment"! Are you kidding me? You want me to give you that info and not even tell me how much it is going to cost. Got another email with instructions going through "Intuit" and set up a $250 payment. That payment was made on April 6. Today is April 18 and I am being eaten alive with extremely high electric bills. It is now to the point I think I am gonna have to sell my "wife" or file for bankruptcy. I AM STILL WAITING FOR SOMEONE TO CALL or whatever and schedule the installation. SO, WHATEVER YOU DO DON'T USE FASTRAC FOR ANYTHING. !!!!!IMO!!! When they had finished the installation back in 2022, after they left, I walked around my property and found several Corona beer bottles and caps. MAYBE THAT IS WHAT IS REALLY WRONG THEY hooked it all up to their beer bottles instead of solar panels and the inverter is totally confused what to invert and how! Thier "customer service" is one big JOKE.

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Cedric Lewis | Killeen, Texas | 01/24/2023

Costing the Customer

Your solar panels are not producing as promised. They have been active since June and I have yet to see a reduction in my energy costs, on top of that, I'm paying for the panels. I called customer service and they informed me that there was a problem. They ordered me a part and had it shipped to my home. I received the part and scheduled an appointment to have it installed. I subsequently misplaced the part, so when the installer came to make the fix, it didn't happen. Totally my fault. I have since found the part and would like to have it installed and you want to charge me $350 for a return trip. I feel the charge is ridiculous and it gives you an excuse not to your job, which should include customer care. Apparently you do not care. Please come and install this part to stop financial costs to me and my family. It would help isfMark Perrin would stop avoiding my calls. He is the salesman that lied to me in the first place

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

About Fastrac Energy Services


Fastrac Energy Services is a full service solar and energy storage company providing service throughout Texas. Our team has helped thousands of homeowners make the switch to solar power. We back all of our systems with a 25 year warranty and a team dedicated to serving you.

Office locations


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Texas - Houston

10696 Haddington Drive Suite 130, Houston TX, 77043

Contact Fastrac Energy Services


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Head Office
10696 Haddington Drive Suite 130, Houston TX, 77043