EnviSmart, LLC.

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Updated: 09 November 2017
Installer

Installing solar since 2016

EnviSmart, LLC. logo

2.73 from 8 Reviews

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EnviSmart, LLC. reviews


Breakdown of consumer reviews

Sales Process

1.9

Price as quoted

2.6

On schedule

1.9

Installation quality

2.4

After sales support

1.3

Latest good review thumbs up

SolarPat | The Colony, Texas | 11/15/2017

Customer Support

My system has been installed for about a year now. When I first contracted with Envismart, the sales rep was very available and eager to help with my questions but after the installation, he was very hard to make contact with, seldom returned my calls, and when he did seemed to tell me what he thought I wanted hear and very seldom followed through. <br /><br />The system had a shaky start, it died after one day and after two new inverters and several optimizers over several months of on again, off again operation it seems to be running smoothly, at least for the last few months. Customer support was not very good, to be kind, but the service personnel that came out were prompt and there when they said they would be and very open about what the problems were and quickly fixed them. I was told my recurring system problems were a little unusual and I have to take their word on that but they gave me their personnel cell numbers and told me to call them when I couldn't get Customer Support to call - and when I called them, they came through and got me serviced a lot more quickly. They are the main reason I rated the company a 3.<br /><br />I have to say, the last month or so, it seems like the company is starting to work on changing its image. I have been called on several occasions by the "Quality Assurance" group at their initiation and asked if everything was OK with my system and I usually had an issue about something (admittedly, sometimes very minor). They always followed through with answers and corrected my concerns which was a big change from my previous experiences. I want to encourage them to continue improving their Customer Support after the sale in this manner as that is the real reputation for their company. I am still reserving my opinion but I am very much encouraged by their recent efforts - Keep it up!

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Latest bad review thumbs down

SolarPat | The Colony, Texas | 11/15/2017

Customer Support

My system has been installed for about a year now. When I first contracted with Envismart, the sales rep was very available and eager to help with my questions but after the installation, he was very hard to make contact with, seldom returned my calls, and when he did seemed to tell me what he thought I wanted hear and very seldom followed through. <br /><br />The system had a shaky start, it died after one day and after two new inverters and several optimizers over several months of on again, off again operation it seems to be running smoothly, at least for the last few months. Customer support was not very good, to be kind, but the service personnel that came out were prompt and there when they said they would be and very open about what the problems were and quickly fixed them. I was told my recurring system problems were a little unusual and I have to take their word on that but they gave me their personnel cell numbers and told me to call them when I couldn't get Customer Support to call - and when I called them, they came through and got me serviced a lot more quickly. They are the main reason I rated the company a 3.<br /><br />I have to say, the last month or so, it seems like the company is starting to work on changing its image. I have been called on several occasions by the "Quality Assurance" group at their initiation and asked if everything was OK with my system and I usually had an issue about something (admittedly, sometimes very minor). They always followed through with answers and corrected my concerns which was a big change from my previous experiences. I want to encourage them to continue improving their Customer Support after the sale in this manner as that is the real reputation for their company. I am still reserving my opinion but I am very much encouraged by their recent efforts - Keep it up!

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Fozzie | Fredericksburg, Texas | 11/09/2017

solar process

The process has gone smoothly, but has been slow. Lots of time before each step has been done and completed.

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L1974 | Fort Worth, Texas | 04/12/2017

Removal of panels

We actually had envismart uninstall solar panels that were on our house sold to us by a previous company. They just reinstalled them for us and really helped us. They also provided us with some home automation products.

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Pissed | Houston, Texas | 02/14/2017

Dishonest Company

Was promised money incentive in writing for signing documents before work was done and for electric bill. I have called, sent email and to no avail can not get the problem rectified. The people that work at this company is not honest. Please do no use EnviSmart. They promise things and don't back it up.

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Bad Solar | Tioga, Texas | 01/29/2017

Only wants your money

We were promised a few things from this company. They did NOT deliver and are impossible to get a hold of someone after you do your part. They coach you on what to tell the finance company so that "they can place their products sooner". IT's all a lie!! DON'T USE

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Dallas50 | Wylie, Texas | 12/22/2016

Poor service

This company seems to be interested only in getting your money and then ignoring any and all requests for help. I wrote to several employees, customer service and left voice messages, ALL of which have been ignored. Only one employee was responsive to my increasingly agitated requests for some kind of contact. RUN away from this company.

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SaBigDog | Montgomery, Texas | 12/09/2016

DO NOT USE ENVISMART

this Company apparently is all about just getting your money. After the last check is received they basically shut down the phone lines and emails. They will not respond to any attempts to contact someone to finish the job. Their phones are now answered by an answering service who just tells you that they will forward your request. You will never get a return call. Once installed they advised that they were done and the system was running. After two weeks i found they did not activate the system, do a final check or they would have found a panel that was not working. So far three months and still not working correctly because no one will come out. This company DOES NOT have any customers service. Promises made by the Sales Person were not met and at no time did they ever explain the system to me.

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Rippedoffsolar | Terrell, Texas | 10/08/2016

Run!

The customer service is non existent!<br />The sales pitch promises way more than the production you get from the panels!<br />No one will return calls or emails or even texts!<br />I got charged 38K for 850kw of production per month when I use 1200 to 2000 depending on time of year.<br />Look up Global Efficient Energy, its the same company! BBB has Alert not to do business with them, wish I would have found that before signing and accepting installation!<br />I have no clue if they quality of installation or performance of the panels is good because I have no way to see if they are all working.

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Texas - Fort Worth

2518 Gravel Drive, Fort Worth TX, 76118

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Head Office
2518 Gravel Drive, Fort Worth TX, 76118
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