Astrum installed our 67 panels in 2010 and did a great job. They proactively serviced the ...
Thousands of Direct Energy Solar businesses are turning their sunny roofs into electricity savings. Go solar the right way and choose Direct Energy Solar. We pride ourselves on providing our commercial customers with a turnkey, worry-free experience.
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132 reviews
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My 5.4 KW system was installed in March, 2016. My initial experience with Direct Energy was wonderful as far as the install, however, it''s been a nightmare since. Post-install customer service is the pits. It takes a lot of phone calls/emails before you finally get a response. I am still waiting just for a date for when someone will come out to replace a micro-inverter that stopped working in JUNE. Except for the initial response by email telling me to give them two weeks before giving me a date for replacement, my subsequent inquires have gone unanswered. Moreover, my monitoring system still says my system is running "normal," despite the fact that when Steve Hess from DES looked into (at my bequest) why, even on sunny low humidity days my production was down compared to last year, he discovered the malfunctioning micro-inverter. What good is the MyEnlighten monitoring system it if it doesn''t pick up when one of eighteen micro-inverters has stopped functioning since June?... read more
Type: Residential Electric
Reviewed: 08/08/2017
Office location: Marlboro, MA 01752
From start to finish, Direct Energy was the most professional and straightforward company that I''ve dealt with. The time was roughly 4 months from initial contact to a fully functional system. In the past 2 months since the system has been operational, there have been no problems or issues whatsoever. I would recommend Direct Energy to anyone in Rhode Island!... read more
Type: Residential Electric
Reviewed: 07/01/2017
Office location: Taunton, MA 02780
Can you give 0 stars? Originally called 8 months ago for repairs for our solar panels which were under full warranty. Have called 6 times since. I have been apologized to, told I was next in line for repairs, told I would be reimbursed for lost energy, etc. etc. Nothing has ever been done. If they promise you a warranty, know that this is a lie. If your panels have problems, which they inevitably will, you are on your own. What a rip-off.... read more
Type: Residential Electric
Reviewed: 06/28/2017
Office location: Columbia, MD 21046
When investing in solar panels, typically you look at price options (leasing or buying), quality (typ. vs. hi-output) and installation expectations (timing & updates). Many companies offer 2 out of 3 of these options or say they will provide what you want but don''t have a unified team or financial background to achieve your goal. Companies will also hand off projects once in the que to another person, hence down a long path you go of many contacts to keep track of to keep your project on target......NOT WITH DIRECT ENERGY SOLAR. Direct Energy Solar was able to achieve ALL of our requirements, made us feel comfortable with the entire process by keeping us in the loop from day one. The team included the same people from the very beginning to the very end! I would recommend Direct Energy Solar to anyone looking for honest, knowledgeable, efficient and flexible service.... read more
Type: Residential Electric
Reviewed: 06/27/2017
Office location: Columbia, MD 21046
Direct Energy Solar was recommended to us by friends who had used them in early 2017. We had a great experience ourselves and would gladly recommend them to others. The company rep, project manager, and installation teams were all courteous, professional, knowledgeable, and timely. We''re only two months in, but everything appears to be working as expected and we continue to view our solar installation as a very positive experience.... read more
Type: Residential Electric
Reviewed: 06/25/2017
Office location: Columbia, MD 21046
From the start our salesman and then project team leader was extremely attentive to our needs and most importantly our concerns. We''ve had a very positive stress free experience with the exception of the Sun life financial aspect.... read more
Type: Residential Electric
Reviewed: 06/22/2017
Office location: Middletown, CT 06457
Astrum installed our 67 panels in 2010 and did a great job. They proactively serviced the system and we often hadn''t realized there was an issue. Fast forward 7 years and Direct Energy Solar is responsible for our warranty work. I checked our system status and a panel''s been out since 9/2016. They''re response is they''ll prioritize my request but have 6k+ systems to monitor. Lesson: I need to monitor the system monthly and keep on top of DES to ensure the warranty work gets done according to the contract.... read more
Type: Residential Electric
Reviewed: 06/20/2017
Office location: Columbia, MD 21046
From start to finish my solar install was a great experience. I was skeptical at first but Colin, the sales rep, did an excellent job of answering all my questions (I had many!!) and showing why solar would be a good fit for us. Direct energy took care of everything, all I had to pretty much do was sign some documents and flip the switch. Great customer service was provided every step of the way. On the engineering side Steve did an excellent job explaining the technical aspect and getting the install done. I would totally recommend direct energy to my neighbors.... read more
Type: Residential Electric
Reviewed: 05/23/2017
Office location: Columbia, MD 21046
I had a really good experience with Direct Energy Solar. From the initial phone call, to follow up phone calls and emails, to home visit by Zachary and the project management by Aaron, and installation, all were done with professionalism and thoroughness.... read more
Type: Residential Electric
Reviewed: 05/22/2017
Office location: Columbia, MD 21046
we were thrilled with the entire installation process the first time around and were a bit worried when we had to have the panels removed for a renovation project. However, from the quick turnaround on the panel removal to the reworked panel configuration to the final hook up, the DES Team leaders kept me involved and up to speed with phone calls, emails and personal meetings. We are back on line and everything is working and drawing power as if we never changed a thing. Making that initial phone call to have the analysis done was one of the best moves we have ever made to reduce our carbon footprint and set an example for our children.... read more
Type: Residential Electric
Reviewed: 05/16/2017
Office location: Hopkinton, MA 01748
Direct Energy Solar is a reliable company with very helpful and friendly people. They are honest and haven''t let us down. The installation process was very quick, it took them about six hours including removing the snow off the roof :). After they finished everything was clean and ready to go.... read more
Type: Residential Electric
Reviewed: 05/15/2017
Office location: Middletown, NY 10941
I''m very pleased with my decision to go solar, and especially with my choice of Direct Energy Solar. Their entire team was extremely professional throughout the entire experience, explaining everything in detail along the way. When the time came for installation it was quick and clean, but extremely well done. Almost a month to the day after the install was complete I was given the OK to turn on the system and its been great seeing the savings every since. My involvement in all the moving pieces was minimal and the people at Direct Energy Solar took care of practically everything. I can''t recommend them enough.... read more
Type: Residential Electric
Reviewed: 05/14/2017
Office location: Ronkonkoma, MA 11779
We had an excellent experience with Direct Solar Energy from the first meeting. No pressure sales pitch, timely response to any questions or concerns, easy and painless installation. We have been so please with the ease of the transition, and the assistance we got along the way from the employees at Direct Solar Energy.... read more
Type: Residential Electric
Reviewed: 05/13/2017
From the very first day, our questions were patiently answered. Our go to, Darren, was super helpful, efficient and professional. The communication between us was always open and positive. During the installation, the crew worked diligently and respectful of the property. They cleaned up afterwards and were done before the time promised. Afterwards, Darren continued to confirm our satisfaction. We couldn''t be happier with this experience and highly recommend Direct Energy Solar.... read more
Type: Other
Reviewed: 05/12/2017
Solar installed about a year and ½ ago. Sales people were absolutely wonderful. Their selling point was that they are a local Company and we will get the best service available. However, as soon as we paid for installation, the company closed their doors in California and our nightmares began. We have been waiting for over 6 months to get someone to install an extender, which literally took them 10 minutes, so we can get an internet connection to our solar. Then, a couple of months ago one of the inverters went bad. Weeks and months go by without anything done. Sometimes we get lucky and talk to one of their representatives, who keep telling us that part is on order, then several weeks ago it was sent, when it is somewhere in their warehouse, then they are waiting for technician in our area, and now my calls are not being returned. I feel like they sold me a product and left me on my own. This is the worst customers’ service I have ever experienced in my life.... read more
Type: Commercial Electric
Reviewed: 04/28/2017
Slow going in the beginning. Lots of e-mails back and forth and many documents to e-sign.
Type: Residential Electric
Reviewed: 04/24/2017
Office location: Middletown, NY 10941
Very grateful with how smoothly the installation went. Our house looks great and the neighbors are interested in following suit. Happy to do our part to keep the environment on the right course. Staff at Direct Energy Solar is both professional and responsive. I''m a newbie on the block of this technology and pleased to be!... read more
Type: Residential Electric
Reviewed: 04/08/2017
Office location: Columbia, MD 21046
We had our system installed in July of 2016 and we have not had an electric bill since with the amount of electricity we are producing we are actually making around $70 a month after we pay for our system.
This winter we had a lot of snow and we had one bill for 60 dollars, but we still saved made 10 dollars for that month.
We bought our system... read more
Type: Residential Electric
Reviewed: 04/05/2017
Office location: Marlboro, MA 01752
very happy that we decided to go ahead with Direct energy solar company. we got a great price and timely installation. They are very prompt in follow ups. Will definitely recommend.... read more
Type: Residential Electric
Reviewed: 04/03/2017
Office location: Pennsauken, NJ 08110
Solar panel purchasing is an overwhelming process but Direct Energy Solar was very helpful in answering my many questions and helping along every step of the way.... read more
Type: Residential Electric
Reviewed: 03/16/2017
Office location: Columbia, MD 21046
