Garza | McAllen, Texas | 10/11/2022
Scammed
Salesman Abraham Paredes lied about company having a monitoring center. If a panel went down, I wouldn't even know and they'll be onsite replacing it in no time because they had a warehouse in Edinburg. Company now says they don't and that I'm responsible for checking my own system. Parts can take a very long time to arrive. Abraham assured me system was fully covered and warranted for 25 years. If anything happened, they would cover it for free, since my warranty was for 25 years. Company now wants to charge $159 per hour to see why my system is not working, a system that is barely 2 years old.
Rory Hassold | Seguin, Texas | 08/02/2022
Bad pick for Texans and Veterans
I got solar panels with Cams Solar in about 2018 and so far the service has been awful. Be aware when their product stops working they don't notify you. An don't call!!! They wont pick up and they will not return your calls. One question I asked when buying these panels in South Texas was will you take care of the panels in the warranty if they need to be removed due to roof damage? Will you do this at no cost? "Sure absolutely we will" they say. Well guess what, we got hail damage and need the panels removed. So I call and I call and I call no response finally I send three different emails and received a short email saying if you want you panels removed it will be $8000. So I call and I call and I call. Finally I get Daniel Moyer who has got to be a man in the wrong career field as he speaks to customers as if he is doing them a favor by returning their call. Then when I advise him that I was advised of something different when I purchased it he said "sorry I cant talk to what they told you". Why not, its your company, who is it that can speak to it? This is ridiculous. I would urge you to go with a Texas Company but Cams Solar is a fly by night company that once you close with them they disappear and when you catch them finally they are incredible rude.
R Adair | Boerne, Texas | 06/20/2022
Service after the sale - BOO!
Can't get them to call me back, all calls go to a recording. It has been a week now without a return call.
R Vargas | McAllen, Texas | 03/26/2022
GET YOU TO SIGN... THEN FORGET ABOUT YOU
When they get you to sign ...make all kinds of promises. All lies, then do not keep on schedule and then do terrible work, and afterward will not respond. I have spent 4 months trying to get them to respond. I have major issues with my system. I have made numerous attempts to contact you, via normal channels (Karl -5123482862, who advised that he would have you or Brian Cullen call me..NO ONE HAS CALLED ME! ). Abraham Parades does not respond either. I have a solar panel that is missing, I have two panels that are not working , one panel that came loose with the because it was not secured properly, leftover hardware under the panels, and numerous wires hanging touching my roof, from the use of plastic zip ties that have broken from the extreme heat. I have contacted Goodleap ( sent them pictures and screenshots and showed them the roof plan ( and pictures of the roof where there is a panel missing.) I am going to cease payments, and will hire a contractor to remove your system and return it to your San Antonio facility by the end of next month (April) I have documented, taken pictures, and screenshots of all the issues. I was advised to contact you one last time and give you five business days to respond, before proceeding. I have sent a certified letter, to your San Antonio office. Please respond within 5 business days, April 1st .2022, should you continue to ignore these last correspondences, I shall move forward with this process to include litigation. It saddens me that it has come to this
Stephen | Strasburg, CO | 10/20/2021
CAM Solar, where are you.
Contracted in the first quarter of 21. Contract called for 28 panels and 2 Tesla Power Walls. After the site survey I was told the roof needed to be replaced. Roof was replaced in late April. Ask and was reassured several times about the availability of Power walls. Rumbling on the web was they were months if not years behind on delivery. In June they finally told me the Power walls were going to be an issue and that they had several clients still waiting from 2020 installs. Amended the contract for different Battery. In July they also alluded that the County was a big stumbling block. Contacted the area Commissioner to ask if there was a problem. No problem there as far as the County was concerned , CAM just has to make them happy for the permit. So they are pointing at each other, however, the county has a good paper trail. During this entire time Communication from CAM was/is almost nonexistent. My inquiries were for the most part ignored. But they did, occasionally, send out a canned "Hey, we're almost there" email with no further information. I asked numerous times for additional and more informational updates but got nothing. In late August the original loan was set to time out for lack of action, nothing drawn from the funds available. They took it upon their selves to request an extension. No communication with me the guy paying the bill. Granted an extension until the end of Oct. And here we are the end of October. Your only allowed 1 extension. No communication from CAM, No panels on the roof, No Batteries in the garage, No permit with the County. The only thig they have apparently accomplished is the Approval from IREA. Research the hell out of 4 companies including CAM. Their Salesman offered the most information and went out of his way to explain the process to me. Not pushy or insistent like the others. Although he was not straight with me on the Tesla availability. Thought they were the best choice. Guess I was wrong.
Were excellent, not anymore | Wellington, Colorado | 09/02/2021
Customer service and work quality have taken a huge dive.
I paid CAM three years ago to install my solar panels. They did a great job. I ordered Power Walls from them last fall. Tesla's production problems aside (that is a theme for another rating) the company has almost completely collapsed. They became incapable of properly communicating what was going on. They send SPAM texts and emails that provide no information. When you call the number to ask what it means, the phone hangs up after one ring. When you try to access the website the message refers to, it is non-existent. They show up with no notice and then workers are surprised you are surprised. They do not return calls. They installed my power walls, left a huge mess for me to clean up, then returned two week later to, "turn them on". The workers almost damaged my electrical panel until I told them what they were doing it wrong and had to stop them before they broke the panel insert. They finally listened to me and got the new breakers installed. They had to rearrange the panel to install the Power Wall breakers and made such a mess of the panel listing, I really have no idea what is where in it now. I am surprised it actually passed inspection. I tried a number of times to work with an owner to resolve it. He was pleasant and apologetic on the phone, but nothing happened to actually resolve the problem(s). The employees are well-mannered just sloppy and do not know what they are doing. Too bad, I really liked these guys the first time out. I am tired of hearing from businesses they suck at their job because they can't find good workers. Does that mean I get to pay less? Probably not.
Fred Almaguer Jr | Rio Hondo, Texas | 07/23/2021
Horrible response time
Apparently the sale is over once system is installed, we had 25.46 kWp system installed on our property atop a Mueller Barn we had specially put up for the panels, it’s not like we went over to Lowe’s to buy a dishwasher but rather to the tune of a little over $94k not including the Mueller building. I have reached out to both owners and the SolarEdge rep for the last three months to let them know my system was not working properly and hasn’t for the last 3 months but keep getting the runaround that the replacement inverter has been ordered and will be taken care as soon as it come in, it shouldn’t take three months to fix a problem and it shouldn’t take the customer to have to call it to their attention before Cam Solar/ SolarEdge start working on the problem, now the panels themselves work great when producing so it’s the actual response time for remedying problem that I give these guys 1 star and if it were allowed not even but rather maybe a half star. I will end by saying the sale only begins when all documents are signed and monies are exchanged Cam Solar/SolarEdge, take care of the customers you have and your companies will prosper, neglect your existing customers well all it takes is one bad review for the next new customer to say well it’s an awful lot of money so let me think about it and you will never hear from them again, it starts and ends with customer service.
JoeP | Denver, Colorado | 06/05/2021
Slowwwww
The process started out great and I even recommended them to my father in law. It has now been close to 18 months and they still haven’t finished my job!?!? I’m not sure they know what their doing when it comes to the Tesla wall pack. I keep reaching out and I keep getting the runaround.
Chamil B | Sedalia, Colorado | 04/10/2021
Great customer service, worry free installation.
The system design process included input from the customer. Customer service throughout the entire process was great, installation was fast and efficient. The price was significantly lower that three other companies' quotes. Would recommend to anybody looking to install a solar system.
Marcia Schmidt | New Braunfels, Texas | 04/04/2021
Installation was great, but failed to meet deadline.
We had bids from other companies. CAM was more expensive, but the product appeared to be much better than competitors.
