Review for PEP Solar

10/01/2013
Anonymous

PEP Solar

I am also having problems with after sales support. Emails go unanswered or days latter, I will get a response. Many appointments and promises are not followed through with. The solar panels seem good, however, the service and attitude really lacks

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

PEP Solar reply 10/01/2013
PEP Solar has never been questioned about our availability, our service to our customers, or the professionalism. The delays are because of the utility company SRP and there is nothing we can do to change their schedule. Also, the panel being discontinued, and in an effort save the customer $2500 by searching the entire United States. We finally found a derated main breaker in New York, paying a premium for the customer plus shipping. PEP Solar is a world renowned company and the only company to be installing residential solar electric since 1981. PEP Solar has always been communicating, and providing outstanding service to this couple as we will continuously demonstrate with all members of our community.