Review for PEP Solar

06/11/2013
Anonymous

Good products, reasonable price, poor understanding of what cust

7 months from signing of contract to finally completing contract (except for "free" panel cleaning). 5 weeks of delay due to village holiday shutdown and APS "losing" filed documents. The MAGE product seems pretty nice, and the physical installation was high quality, but the delays, lack of status updates, failure to keep appointments without bothering to call and say they couldn't make the appointment (with followup consisting of abject silence - never an apology), - just the basic lack of common courtesy. I hired them because of the product line and their reputation. They are not a manufacturer, they are a service company - that was the one thing they had real trouble delivering on - service. I only asked to be kept informed, which they should have done proactively. Instead, I had to ask for status, on why appointments weren't kept, or why no progress was reported. (This is a 7.2kW residential system.) When I did ask for a status update (usually a week after an appointment was missed or some step was supposed to have occurred but didn't), a response was days delayed. It wasn't like I was asking daily. And often times, the response made me feel like I was a pain in the ass and shouldn't be asking about status. So, since I hired them to provide a service, and it was lacking to say the least, I lowered my rating.<br />And yes, I have the complete email records to back it all up.<br />Contract late 2012, system commissioned Mar 12, 2013, system documentation delivered June 2013