Review for StraightUp Solar

09/18/2008
LINDA HARGENRADER

When we moved to Virginia last year, we looked for a house we liked with a south-facing roof because we wanted a solar system. Then we started looking for a company to install the solar. I first contacted Comwell Environmental in Belton, MO, because they were the only solar company I could locate in the Kansas City area. You might know of more, but I looked all over the internet to try to find one. Anyhow, they sent out an engineer who measured our roof and sun exposure stuff, and he was supposed to get back to us. We heard nothing. Cromwell would not respond to my phone calls or e-mails. Finally I managed to snag Tiffany Lederle on the phone, and she told me their engineer had quit, but theyd get back to me with his report. This process was over several months. Finally I sent them a letter and told them they were fired. I looked farther afield and found Missouri Solar Living. Dane called me as soon as I contacted the company, and gave me a lot of information in our initial talk. He also e-mailed information, and kept in touch throughout the whole process. It wasn easy for them to travel the distance they did to meet with us and to install the system, but they have always been accommodating, always informative, and always easy to talk to. They are quick respond to e-mail and to phone calls.<br />No building permits or inspections were required by our county. Missouri Solar Living completed all the paperwork we needed for the power company to connect and approve the our net metering. The inspectors who checked out our system for the net metering were impressed with system Missouri Solar Living installed. The only incentive we will get is from the Federal government no state or local incentives. When it comes tax time, Im sure MSL will provide whatever our accountant says we need if we don already have it.

Sales process
Price charged as quoted
On schedule
After sales support