09/22/2017
Anonymous
Of all places, it was my dentists office where I first discovered Tommy Wood of PalmettoSolarPros. Tommy was installing their Solar Panels and I was impressed with the workmanship, the attention to detail, and his willingness to explain the product he was installing. I admired Tommy's no pressure selling, you could tell he wanted to make sure our family could make an informed decision about solar power. I loved the idea of not having to install solar panels on my roof which would cost us later if any service issues might be required.<br /><br />Tommy visited our home, with a prepared report specific for our location. After walking the site he patiently answered our many questions. Tommy allowed us time to process this information and came out again to address a few more questions. Tommy made this truly turn key in that he also prepared the Electric Cooperative paperwork, the county paperwork requirements, SC Call before you Dig, as well as assisted our Home Insurance representative to properly increase the insurance coverage. The State Farm representative was so impressed with the quality of work, that he is looking at doing Solar installation in the future.<br /><br />As the installation was scheduled, Tommy suggested several companies that he had worked with before for additional tree removal to maximize the sunlight reaching the panels. He also recommended several companies that would grind the remaining tree stumps.<br /><br />Tommy visited our site again after the tree removal, to insure that both our family and his team were ready to proceed. The day before installation, Tommy had the materials involved delivered and he worked with us for the best location to store the materials, to minimize our inconvenience. <br /><br />Tommy and Travis were amazing in their attention to detail. One example was, after leveling the supporting posts for the panels, (Series 200 Residential Ground Mount) they were cemented into the ground. This attention to detail put our minds at rest when 3 weeks after going solar, Hurricane Irma winds gusted at 50 mph!<br /><br />All through the process, Tommy and Travis were incredibly neat and professional. Tommy took the time to keep us informed via phone calls, texts, and emails at every stage of the process. Those he recommended completed their part in a timely manner. As for Tommy and the PalmettoSolarPros family, I wish other business were as responsible and service oriented.