09/01/2017
Anonymous
I was up and running with Evelar Solar September 2016 it hasn't lived up to the hype… <br /><br />I'm just starting this journey of reviews, since I can't get anywhere with these guys. They do not return calls and never send promised emails. And you cannot get a straight answer from anyone. <br /><br />So the problems has been more of an annoyance than a problem over the past year, I have not been not able to get any results. All I have wanted is the APP to track what I am producing.. Seems easy enough right? NOOOO it's not, they won't send it to me. I have been trying for a year now.. They say they cannot send it to me, only to my wife. My email is or isn't on record so they can't send it, or the account is in my wife's name, so they can't send it, though I am a second on the account. They have not sent it to my wife and all get from Emily, Julie, Scott and Todd (I think that's his name was) is I will send it right now, and they don't.<br /><br />Now the problems are starting. I keep getting bills from Rocky Mtn power anywhere from 10 bucks to my last bill of 160 bucks for power usage not the solar fees. So I called Julie; she says send us your bills I will check them out. Julie then said I'll call you later today… nothing. I called back left a message still has not called me back (it's been 4 days now). I called again and spoke with Emily, Emily says maybe she can do this but it will take at least a week… she is out of the office and there is no one else who can do this. It might take longer if she can't get to it (and there is no one else in the office who can do this). I ask please at least send me the app and again I cannot get it. It's AN APP NOT FORT KNOCKS, HER PIN NUMBER OR TOP SECRET DOCUMENTS! ITâ€S AN APP AND THEY REFUSE TO SEND IT TO ME!!!! <br /><br />So in the meantime I don't know if they under built my system, something is broken and they don‘t want to fix it or just what is going on. All I do know is I get the run a round, can't get a stupid APP and the chance of getting the solar panels to work like they told me they would is beginning to look like a pipe dream. <br /><br />So I will keep posting my reviews until action is taken by Evelar Solar to get this fixed, or until I wear out my keyboard. I will keep you updated on how things go and how long until we get this resolved… <br /><br />Tomorrow's post will be about the 3 biggest lies I was told by Evelar Solor, 1- tax credits, 2- never have a bill from Rocky mountain power again, 3- our customer service is the best in the world.. We care, we are here for you.. What a load of BS <br /><br />Perhaps I need to send this to Dave Ramsay too…he may not know they are ruining his good name.