Office location: 4970 Robert J Mathews Parkway Suite 160, El Dorado Hills CA, 95762
08/22/2017
Anonymous
Fairfield, CA
My husband and I met with a lot of solar sales folks and received 9 other bids before receiving Heath's bid through email. At first we did not consider them a top contender for our business. Our attention was focused on the folks we met in person. Then I emailed a question or two to Heath. He always responded very timely which then made me pay more attention to SolarNorcal. After closely looking at the proposed system and doing some initial research, I sent him more piecemeal questions. Some of my questions were basic and repetitive but Heath was always patient, honest, direct, forthcoming, and respectful. In our correspondences I never felt any sales pressure or impatience from him. He would simply respond to my questions in non technical language I can understand, and left me alone to come up with my own conclusions before I was ready with another question.<br /><br />When I asked about other products he didn't carry he encouraged me to get a bid from another provider and compare everything--which I did. The difference is he backed up his products with white papers and neutral reference links and a long list of customer references, encouraging my own further research and due diligence. <br /><br />After my research I finally recognized the value of his proposed system and found his quote extremely competitive for a top product, performance and warranties, and we decided to go with Solar NorCal. I felt confident that if we had issues with any of the components, we would not be stuck on our own or having to pay out of pocket twenty years down the road.<br /><br />They were flexible in making requested configuration and schedule changes. The install was painless, the crew was very polite and respectful, and Heath's timeline was accurate. We felt like we were dealing with an honorable and trustworthy company in SolarNorcal who was looking out for our best interests and I feel fortunate we found them amongst that huge sea of solar installers. For us this was a huge investment and it will be for you too--I highly recommend you give these guys a call and see what they do to make it all worth it.