Office location: 11200 Sun Center Drive, Rancho Cordova CA, 95670
08/19/2017
Anonymous
Bakersfield, CA
I making this post just to share my bad experience with Northwest exteriors, and help YOU with your decision, please search, do your work, please do a favor your self, do not hire Northwest Exteriors, is not the same a good salesman than cheap labor installers, damage is already done at my house, this company use a non experience labor for installation, aprendices per their own statement, manager never show up to see the performance or quality of this work, they make a big mess, cut frames with grinders and concrete blades, damage walls during installation, damage new windows during installation, cuts are terrible, not to mention sliding glass doors, after days waiting for the "special day" of the new windows installation everything go wrong, to make the history short yes, they try to fix the situation, they used the same Glass from the broken windows and mix with different frames to "make it right" what they don't know is a new window should be a new window, a new door should be a new door, yes, a second mess.. now I not only have a repaired windows installed, I do have damage walls repaired, my house alarm system useless, rooms with touch of paints with no paint match, etc. Not happy at all, a truly nightmare Tom Otts who people call "the owner" is try to make a 50% off but no pay for damages, not acceptable at all I want a new product, I want a new windows, new doors and now he is trying to put a lien in my house, yes I accept the discount to end with this nightmare but he don't want to pay for damages, you can be the judge, at the end I know this will be resolve one way or another, if I want used windows I may got it from a swap meet, but please just consider this post in mind, also if you had any problems with this company please contact me we can get together, check your Job, check your windows, check for possible leaks, you as a customer deserve to be happy. If you still decide to go with Northwest Exteriors just keep in mind this review, your home is the most valuable asset. I know this is on reference to solar panels but is good to now how they are with other products