Office location: 10481 Grant Line Road Suite 125, Elk Grove CA, 95624
08/02/2017
Anonymous
DO NOT PICK THIS COMPANY - FUTURE ENERGY SAVERS. Pick ANY other company, you will save roughly 10-15 thousand dollars and they will be superior in every way. You will avoid the headaches, arguments, lack of knowledge, false advertising, and manipulative nature of how FES promises you features at signing but not tell you that they do not offer it or charge extra it's too late, you already paid them for the system. <br /><br />May 20, Dale came by our house and went over everything that we need, after some calculations, he set a 4kW system for us. He explained all the features that FES gives. He knew the products so we knew they would take care of us. He mentioned FES customer service is 2nd to none when compared to other companies and gave us the Ambassador Program since we are a returning customer. <br /><br />Dale promised us a worry-free system from FES so we went into contract: <br />• Active/Live solar production monitoring; Micro-inverter monitoring; Quick turn arounds on repairs because of 30-year warranty; FES monitoring my system for quick resolutions of issues; Ability to use my system from day one; Great customer service, quality parts and installation<br /><br />He confirmed we will get all these as part of the system. Wife and I discussed and both agreed that this was a good choice. We would spend more time with family and less on the system (my son is Autistic).<br /><br />June 2, FES calls to install the system so I took the day off. Once the system was installed and turned on, the installers let us know that we can start using the system from here on end. <br /><br />June 9, FES inspector comes by to check the system installation so I took that day off. He told us that the system works fine, we're good to keep using it, SMUD should be done in another week. <br /><br />July 6, SMUD installs their Meter and lets me know to turn our Solar to use. I was confused as I was told that it's already on. Dale, 2 installers and pre-inspection person stated: We would be able to use our system from day one install. There was no mention of the system being off. I called Rob, tech person, about why it was not Energized. He said it was turned off June 9, the day the inspection person came. He turned it off and told us that we can keep using it. <br /><br />It was off for almost 1 month and no one in FES knew. Where was this live monitoring that FES does? Where is the customer service that FES was to provide? If the system is off, there will be a notification to FES about it not working! I had to manually energize it while on the phone.<br /><br />System was up but wasn't working properly when checked online. Production and consumption charts were wrong. It was showing Solar production at 1 AM. Called FES on and they couldn't figure it out but could see it was happening from the day one until turned off and again when turned back on. They knew this but didn't come to fix it? What in the hell did I pay this company for?<br /><br />Contacted FES again and complained that we paid so much money and got ripped off. I wanted to speak to a Manager or the Owner. Got a call from Mitch and started talking about my issues. Gave him proof on normal system costs per industry standard. SMUD shows the cost for Solar on their site and building permit shows my system value. Mitch comes back with the salesman pitch comparing FES to a Mercedes dealership.<br /><br />He was forgetting that FES has provided me ZERO world class, sorry Mercedes class customer service. They provided me mediocre at best service. I gave him a list of issues that I've been having and told him that this is not what I paid for. Where is what was promised?<br /><br />I requested FES compensate me for ignoring what was part of the contract by adding 8-10 panels. After a week, they came back with 2 more panels to compensate. I was shocked, hesitantly said yes on the phone but spoke to my wife and she said no. We are not taking 2 panels, that's an insult. They lied to us, charged us $14,000+ more than others, didn't provide what was said, caused us frustration every day and now are “giving†2 panels to make it all better?<br /><br />I emailed FES within a few hours to let Mitch know that we don't agree, it's not the compensation we wanted. He called back and said that they would not give me anything now because we are wanting too much, he will only honor the original contract. Honor the original contract? You haven't delivered ANYTHING that was promised! <br /><br />I told Mitch about how Dale sold me on all these things, he said the equipment was new and they aren't trained up on it. THEN WHY DID YOU SEND HIM TO ME? You sent untrained reps to me, told me items will be delivered and when it's not, say they aren't trained? If they would have been honest, I would have gone with someone else. You falsified your promises, took my money and caused us frustrated, emotional distress and time away from my son. <br /><br />FES have finally fixed most of the issues that I have complained about since day one but they have not compensated me for anything. DO NOT CHOOSE FES, you will regret it.