07/25/2017
Anonymous
95301, CA
Solar for your home isn't like buying a pair of shoes that, if it's the wrong fit or doesn't live up to what you need, you can take back. It pays to do your homework and make an intelligent choice. Of course you need to choose between buying or leasing, but for us buying was the clear option due to our plans to stay in our home for the foreseeable future. After that you need to decide between the multiple companies vying for your money, of which there are plenty. We've had our system on our house for 2½ years now and we can't be happier. The system was designed perfectly for our use. The two true ups we've been through have resulted in our usage being just 70 kW over production the first year and 80 the second. For a home that uses 13000 kW a year that close is phenomenal. Not only that but after the install their service has only been what I would call exceptional. This past winter with the huge rain storms we had a leak developed in our kitchen ceiling. With solar panels above the leak area I called my salesman from APG since my efforts to find the leak and stop the problem didn't work. Despite the time since the install he remembered us and particulars of the installation and jumped on the chance to help. The next week they had a man out first thing to survey the roof and look for the cause. He suspected (correctly as it turned out) that the problem was the flashing around the fireplace, but still went through and recaulked the penetration points for the panel racks and some suspicious looking shingles. The next business day they had another worker come out who climbed into our very low and cramped attic while I sprayed water from a hose on the area. He found the leak as well as an unrelated problem that I had no knowledge of, taking videos of the sites where the leak was occurring. They have put me in touch with roofers who will remedy the situation, but with as generous as they are they may have well offered to take care of it, but I told them it was my responsibility. I have been only satisfied with my time with this super company!