Office location: 1155 Flatbush Road, Kingston NY, 12401
06/14/2017
Anonymous
NY
The process started oh so well. The Project Manager was very knowledgable and informative, providing some good insight to the process and the federal and state incentives. Note that the Project Manager is just a name for a sales guy. Once I'd signed, I never saw him again. Hudson Solar took so long to get going, that I had to apply for the EnerBank loan a second time. This has impacted my credit score ! The installation crew were very good to deal with. Friendly and polite. However, following the install, Hudson Solar did arrange for the first inspection. It was left to me to arrange the Town inspection, but strangely Hudson Solar called to confirm the town inspection I had scheduled. The system has been operational now for four months. So far so good, but not once has anyone from Hudson Solar followed up to ensure everything is OK. I also just found out that to get consumption data in addition to the solar energy production, I need a consumption meter. This was never raised in any prior discussions, so something that provides the much needed reporting of overall energy usage is an priced option rather than being a standard element - something I think most people would want. I've been quoted $650 for installation. There are 3rd party devices that are now coming to market for home owner install that are less that 50% of this quote. If I had my time again, I would not select Hudson Solar.
SunCommon reply
08/11/2017
We have reviewed the customer complaint and are in communication to fix the consumption monitoring issue. We are thrilled to hear that his system is producing power as promised and that the installation went well. Please stay tuned for an update. It is our goal to try to make our customers happy and leave them with full peace of mind.