Review for Enphase Energy

06/01/2017
Anonymous Sillicon Valley, CA

Company does not honor warranty, ignore requests for support

Enphase lied about their warranty. I had my 22 panels with M190 installed mid 2010. One of the M190 failed in April/2017, I've been trying to contact Enphase supports. They kept redirecting me to my installer, who had gone out of business in 2014. Once I told them that, Enphase support ignored all further requests for warranty service.<br /><br />I don't mind if they just send me a replacement unit. I can find someone to install/replace it for me.<br /><br />But ignoring a customer and not honoring warranty seem to be bad ethics. I am considering filing complaints with BBB and the Consumer Protection Agency (both local and federal).