Review for Vivint Solar

05/20/2017
Anonymous

Excellent Staff and Customer Service

I have recently installed solar panels to my home with Vivint Solar, using Chris as my Sales / Customer Service Representative. I could not have had a better experience. <br /><br />First of all, I checked with three different solar companies who will remain nameless because this review is to praise Chris and Vivint, not to bash those companies. One sales rep. lied about their warranty. Chris had me call their manager to find the truth saying that "if their warranty is like that, then you should go with them, but I assure you its not. Just speak to their manager." The other sales rep did the roof survey by pacing my backyard! Needless to say Chris and the Vivint staff were by far the most knowledgeable and professional. <br /><br />During the installation, Chris checked on me every step of the way, and 7 months later, still checks on me, every now and then, to see how satisfied i am with my panels. I am very pleased to say that my bill went from around $200 per month to about $25 per month (still have to pay for my gas and fees). Every month I generate 3 months worth of energy (partly because i am more conscience about my usage), so in November when SCE&G (my service provider) credits my account for the excess generated, I will be able to enjoy a $0 bill for several months!!! <br /><br />I will warn you that while SCE&G does subtract the amount of energy generated from the amount used at a 1 to 1 ratio, they do not buy back the excess energy generated at the same rate they sell it (they sell it for 14 cents per kwh but buy it back for 4 cents per kwh) so check with your service provider to see your rates. But I can honestly say that I HIGHLY recommend getting solar panels AND I HIGHLY recommend using Vivint solar. Satisfied Customer

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support