Review for Sunnova

04/21/2017
Anonymous

Stay away from Sunnova!!

Sunnova has been a horrible company to work with. My panels were installed about two years ago. When I noticed a leak in December 2016, I called them to set up the repair. In my area, they contract with Vision (now ION) Solar. It is April 21, 2017 and the repairs are still not done. In fact, Ion Solar has caused more damage to my roof than was previously there. I also have had drywall damage in my living room since December that they haven't even started working on. I have called Sunnova over 20 times to get this addressed. They say they are going to call back, but they never do. They also charged me for two months that my system wasn't running - my payments are supposed to be based on production, so no idea how they came up with those charges when my system wasn't even powered on.<br /><br />This has been a complete nightmare! DO NOT sign a contract with this company and do not let them touch your roof! Also - if you work with ANY solar company - ask them who your contract will be with. I'm now having to deal with two different companies (Sunnova & Vision/Ion) and they both are horrible!