Office location: 129 McKinley Street, South Plainfield NJ, 07080
03/24/2017
Anonymous
Worst decision I ever made. This company is totally incompetent and unprofessional. It took forever to get my panels installed. The installers failed inspection and never followed up. I had to call 1st light energy and literally harass them because them to get my panels working since no one answered my emails and answered my calls. I made the huge mistake of referring 2 of my friends and they both have similar complaints. I started the process 8 months ago and still havent received the referral money they promised. The sales person does a great job selling the service but dont believe anything he says. Its all lies. No one educated me on how to sell my SREC's. April needs to be fired. She never returns call or answer email and has no clue whats going on. I have to track her down to only receive misinformation time and time again. I warn anyone reading this to stay far away from this company. SCAM SCAM SCAM!!!
Reviewer reply
04/11/2017
Since my last review the vice president of 1st Light Energy, contacted me to remove my review. Todd threatened to withhold my referral money until I took my review down. I reiterated to Todd my grievances with the installation process and customer service but after 5 mins of speaking to Todd I realized he had no idea about my ordeal or the similar dilemas all my referrals were encountering. He proceeded to give me the same misinformation I received from the other reps and showed no empathy. It was clear he didnt care about anything except getting this review down. This is a very small company. You have your choice of 2 reps Tammy and April. This establishment appears to be working out of a very small office. At this juncture I can care less about the referral. I pay extra for good service. None of my issues were resolved and the call ended with Todd, the vice president, unsuccessfully trying to bully me to take my post down and abruptly ending the call. You cant make this stuff up. The culture of poor customer service appears to start at the top and trickles down to the employees.