Office location: 3637 Marquis Drive #102, Garland TX, 75042
02/22/2017
Anonymous
They installed a system about 3 years ago through the NRG solar lease. There had been some problems also with installation and phone calls did not cut it and unfortunately leaving a bad review on yelp was the only way I could get their attention. <br /><br />2 years down and the systems output is way down (since February of 2016). I called NRG which has been trying to get in touch with Native. Its either NRG or Native that is not responding (NRG blames Native and now they advised me to directly contact Native). I think NRG is correct since after repeated phone calls and voices mails there is no response. <br /><br />Stay away if you can. The install was decent, but there are at least 2 things that are not working<br />1. The output of the inverter (as indicated by locus monitoring) is about 1/3 of what it is rated to be. <br />2. An outlet that was installed in case lights go out during the day (to directly get power or use my own backup battery) has never worked and never been fixed. <br /><br />Dont have much hope of fixing this, but hope this review would get their attention
Reviewer reply
03/07/2017
We are sorry that this was not handled promptly. The leased system is owned by NRG and they contract for any required service work. We have not heard from them directly regarding this system. We have sent this client a couple emails and now I am checking to make sure that our contact info is valid. We will see what we can do to assist this customer.