Office location: 6007 Anno Avenue, Orlando FL, 32809
02/22/2017
Anonymous
Oviedo, FL
The staff at Solar-Ray, from sales, to installation and activation, to support have been outstanding.<br /><br />Starting with sales, I was immediately impressed by their staff. Kevin came out to my house and sat down with my wife and I and went over all the features, costs, benefits and the whole process with us. He analyzed my electric bill and discussed some things that we could do to reduce our electric consumption and helped us size a system that would meet our needs. He recommended a bank to finance the system with and was the most knowledgeable person I've ever met regarding PV systems. He's also a PV system owner and he showed pictures of his house and utility bill to back up his claims.<br /><br />During installation the crew arrived on time, finished on time and were very courteous and professional the whole time. They explained what they were doing every step of the way and I felt confident that they were highly qualified, professionals and followed all the required building codes and best practices.<br /><br />A couple days later, after Duke energy installed the required net-meter, Carl came out an activated the system. He was very knowledgeable and walked me through the whole system, including how to use the web interface, troubleshooting procedures, and where to get more technical information. <br /><br />We've been generating our own electricity for about 3 1/2 months now and I've received 3 electric bulls from Duke energy. Previously my average bill was about $300/month. My first bill was $17, and appears to be the minimum that Duke will charge me each month (before applying credits). My second bill was over the winter solstice (shortest day of the year) and also at a time when our consumption was high due to kids being home from college for the holidays, etc... and our bill was a whopping $45. The next month, our bill was $11 ($17 minus $6 in credits). <br /><br />I fell confident that we made the right decision, and that not only is this system a great financial choice, but also the right thing for the environment.<br /><br />And of course, Solar-Ray has been great, every step of the way.