02/22/2017
Anonymous
I was told by my salesman Romeo C. that by purchasing this Solar System I will receive a 30% Federal Tax refund credit from my total purchase. Along with Mosaic, my understanding was I could use the refund for a vacation (that Romeo C. mention to me on a recorded call to Solar City) or pay down the balance of the loan and I chose the loan to keep my payment at the Choice Target Balance. I would never have purchased this system at the total price of over $36,000 for my home which is 1598 total square feet, I would have opted to lease at a greater savings to my family. <br /><br />When I esigned the loan documents with Mosaic Inc. I was re-assured verbally that we would be receiving the tax refund credit for the 30%. There is a section stating on page 5 that "Solar City shall have no financial obligation to Customer regarding actual rebate and incentive amounts received. Customer agrees to pay the Contract Price in full regardless of the actual amount of rebate and/or incentives received." This made me worry that the incentive was not guaranteed, like I said I was re-assured verbally I would get the money back. This is one of the main reasons I decided to go forward with the purchase of solar panel opposed to leasing them from Solar City. <br /><br />Now after having my taxes prepared on 2/18/17 I was told by my CPA that the 30% Federal Tax refund credit was no longer available and has not been available since the first year it was offered from the IRS I would only be eligible for a CARRY FORWARD CREDIT from the IRS. In addition I was told that the state tax credit refund would be $1000, again I was told I would be able to do whatever I wanted with this refund from the state. My CPA informed me that the state of Arizona has never given a credit or refund for residential energy. I was blatantly lied to again. <br /><br />I have seen claims/review with the B.B.B. from other customers that state they were lied to and were promised these incentives to get the sale for solar panels from Solar City and they did not learn about these complete misrepresentations until they prepared their taxes. <br /><br />I have contacted the company and was told to review the agreement and there was nothing they were going to do for me.