Review for Longhorn Solar, Inc.

Office location: 4717 Priem Ln, Pflugerville Texas, 78660

02/15/2017
Anonymous

Great Experience With Longhorn Solar

Longhorn Solar is on top of their game. Over the course of about 2 years I had bids from a few companies and was almost ready to pull the trigger only to hit a brick wall in life. The Solar companies gave up on me....all except one....Longhorn Solar and specifically my Account Manager, Logan Bennett. He called me periodically ever 4 or 5 months to see how I was doing and never made it feel like a sales situation. <br /><br />He earned my business and his company delivered on all of their promises. A few highlights:<br />*Informative Account Manager who never once came across as pushy..by the end he felt like a friend and family member. He continues to email me and call on occasion to ask for my bills or to let me know how my system performed last month. He says they officially call every 180 days but that he likes to reach out a little more often. Who does that? I can't think of one salesperson who reaches out to me to make sure I am still happy.<br />*Everyone I encountered truly seems to love their jobs and are extremely educated and talk to you like they are talking to a friend....during the sales part, it felt more like an energy consultation about how to best bring down my bills while not spending a fortune to do so. <br />*Did not push me to buy the biggest system possible....Logan actually suggested a smaller system!<br />*They talk about strategies to reduce you overall electric consumption habits that don't involve going without AC!<br />*Post sale communication by Kelli Corzine was fast, friendly and informative<br />*Our installation took less than one day!<br />*The installation team is made up 100% of full time employees. They were courteous to my family and asked permission to use our driveway (prevented my wife from having to go yell at one of them on the roof to move a van if she had had to get out). The driveway thing sounds small but it was just one example in a long pattern of professionalism<br />*Our Account Manager helped me take care of the HOA stuff<br />*Our Account Manager was willing to meet at 9:30pm or 6:30am and he has a freakin infant! THESE GUYS RESPECT YOUR TIME<br />*The whole process that Austin Energy goes through before the City allows the system to get turned on was communicated crystal clear to me by both my Account Manager and Kelli (I believe a Customer Service and Scheduling Manager)<br />*I knew what was going to happen next every step of the way<br />*My bills immediately went down and by financing the deal, I got solar on my roof for free! I make a monthly payment for the loan and the average electric savings is bigger than than the monthly payment. Its like getting fifteen thousand dollars worth of home upgrades for free.<br /><br />If you are thinking about getting solar, don't make the mistake of going with an out of town company. GO LOCAL and support AUSTIN and Austin jobs. If I ever need Longhorn, they are a phone call away or a short drive up to north Austin. Great job Longhorn Solar.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support