Review for Solar Source - The Solar Experts

12/01/2016
Anonymous

Solar, repair of pool heat install from another company, water

From the very beginning, and especially in regards to Ernie at superior solar, this was a great experience. The company was honest in the costs involved, about the savings I could expect, and about the timeline for the install. They (Ernie) was upfront about how much I would save initially and how much more I could save with some mild trimming of trees of the property compared to moderate trimming. I was never over promised and each step along the was exactly as proposed and at the exact pace suggested (I imagine that absolute perfection in what they predicted and reality is a bit of luck and I would have been thrilled with an approximation of what actually happened. I would characterize every step happening exactly how and when they said it would as being extraordinary in my experience with any type of construction). During their initial walkthrough of my property, they discovered shady installation procedures of previous work I had done this summer and, in addition to fixing the installation at what I considered a small cost, went to great lengths to save the equipment that wasn't anchored to my roof properly (at all actually), going so far as to hire a contractor to remove the equipment and store it during hurricane Matthew. After they fixed it and finished their own install the system works wonderfully and exactly as advertised. I would not hesitate to recommend Superior Solar to anyone for any reason. As a final positive in the entire experience: all inspections passed on the first visit by the county as well, which has been a rare event with contractors I've used in my home in the last two years.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Reviewer reply 12/02/2016
Wow, thank you so much for that review! Here at Superior Solar, we work very hard to give our clients the very best customer service possible and we're so pleased that you had such a wonderful experience with us. We hope you enjoy your solar system for many years to come! If you have any solar questions or concerns, please don't hesitate to call us. Welcome to the Superior Solar family!