Review for Guardian Solar

11/02/2016
Anonymous

Good Intentions, Poor Execution

I bought the "full treatment" of a solar fan, special biodegradable R30 insulation, and a solar water heater from them in 2010. I did not see much changes in my electric bill, but the solar panels worked for the first six years.<br /><br />This year, we had a problem for the first time. On October 21, the water was not heating and the water began to build up and rush off the roof. Since the unit is under warranty for the first 10 years, we called and they instructed us how to stop the solar component (and have it run on electricity). <br /><br />I was told by their service person to call back on Monday, October 24, to confirm when they could come out to look at it. I called on Monday and they said they would have someone come out within the week.<br /><br />On Monday, October 31, I had not heard from them. I tried calling them and it went instantly to voice mail (or their phone would not work). I tried calling in the morning, afternoon, and early evening. It did not matter. I then tried call on Tuesday -- and found the same problem. Finally, on Wednesday, November 2, I left a message, explaining that we had been waiting for almost two weeks and that we had been promised someone last week. If I did not receive a call back, I would cancel the request and post my problems with their service.<br /><br />They have not call back, hence this review.<br /><br />I called Solar Source and they got back to me in one day. I have an appointment set up for next Tuesday. It was very quick and easy -- and completely different response and professionalism than Guardian Solar.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support