10/31/2016
Anonymous
I spent right at 58k before tax incentives for around 12kw of solar. 50 panels. 30 use Enphase micro inverters. Installed 2012-2013.<br />The balance are all ABB micro inverters. All panels are Panasonic.<br />All worked well at first. Then the Enphase side just completely fell apart. Enphase won't even talk to me. They have no way to even call them. I have waited months and months for the system to be repaired but no luck. ABB has been better than perfect. Perfect customer support when I have called. Prompt and extremely helpful.<br />I will never ever purchase another Enphase product. SERVICE SUCKS TO NON EXISTENT. <br />Appears Enphase has become like so many other "Big" companies. Great till they are paid.<br />Avoid like the clap.<br />If you don't believe me simply email me at kdyrt49@gmail.com and I can put you on to the Enphase site for my house if you really want to see "The Nightmare On Homestead Drive".
Enphase Energy reply
12/08/2016
Dear Kdyrt49, thank you for your feedback. On behalf of Enphase, we sincerely apologize for this experience and for any frustration caused. Enphase Energy endeavors to provide first class service and it is disheartening to learn when a customer is not satisfied. You are a valued customer and we have been in touch with the installer of your solar energy system to help remedy the issues your site has been experiencing. <br /><br />Please do not hesitate to contact me if you would like to share any further concerns with Enphase. My direct line is (877) 797-4743 extension 7250, or you can send me an email at charris@enphaseenergy.com. <br /><br />Warm regards,<br />Charlotte Harris