10/10/2016
Anonymous
PA
I have tried to contact Enphase through email and phone with no success. I had replaced a inverter in 2013 and it has failed again. I have the old M190 inverter. I work in the electrical field and know something about solar systems.The inverters are a plug and play. For people that have given enphase five stars they must not have had a problem recently. A couple of years ago I would have give them five stars also.
Enphase Energy reply
11/10/2016
Dear Cypress, my name is Charlotte and I am the Customer Advocacy program manager at Enphase. Thank you for your feedback. We are very sorry to hear about the recent support experience and I assure you that Enphase will continue to stand behind our warranty of replacing trouble units. If you have installed your system on your own or if your installer has gone out of business, Enphase will remain committed and we are ready to support you and your system for years to come. Please send an email to noinstaller@enphase.com to request a product warranty replacement directly with Enphase customer support. <br /><br />Please do not hesitate to contact me if you would like to share any further concerns with Enphase. My direct line is (877) 797-4743 extension 7250, or you can send me an email at charris@enphaseenergy.com with a contact where I can call you at your convenience. <br /><br />Warm regards,<br />Charlotte Harris
Reviewer reply
02/24/2017
This is my review and after talking to Charlotte Harris I would have changed it from one star to four stars.The only reason that I would not give them five stars is because of the difficulty in communicating with Enphase. Charlotte had helped me solve my inverter issue back in Nov. 2016. I was looking for a way to change the stars on my review. but I do not see one, so I I was left with adding a comment.<br /><br />02/242017 Cypress