10/02/2016
Anonymous
A couple of weeks ago I received a mass email that was sent out to over <br />300 people that said, Enphase will no longer support the home owner to fix any problem that may come up. I have sent three email to Enphase because one of my M190 microinverters has stopped communicating with the envoy. I work in the electrical field and know something of what is going on with my solar system. <br />The microinverters are a plug and play, not complicated. A couple of years ago I would have given Enphase a five star review but now after every thing I have now reviewed I can not. So for the people that have given them a five star review, you have not had a problem recently.
Enphase Energy reply
11/10/2016
Dear anonymous, we would like to sincerely apologize for your frustration experienced with the customer support team. Enphase Energy endeavors to provide first class support and it is disheartening to learn when a customer is not satisfied. Please do not hesitate to contact me if you would like to share any further concerns with Enphase. My direct line is (877) 797-4743 extension 7250, or you can send me an email at charris@enphaseenergy.com with a contact where I can call you at your convenience. <br /><br />Warm regards,<br />Charlotte Harris