Review for Vivint Solar

09/25/2016
Anonymous

This company is a FAIL FAIL FAIL

My wife and i took over my mother in laws house after a life event and she has Vivint solar. What a joke, if i was Edison i would dismantle them asap. Within first 3 months of taking iver our PGE tru up tripled, after looking at usage we found that an outlet they had installed during upgrade had failed....over 40 days prior and they never noticed! I called and the very nice lady said it would just he "easier" if we just paid and didnt make waves...needless to say i was not happy. But long story short we went with it and lo and behold the transmitter failed again and again no notice from vivint....i called this time i had a supervisor come out and i told him point blank that was strike 2... strike three when the "upgrade" failed inspection and has been sitting idle for 3 months now, with no information on the "go-live" date. So my wife froze all transactions and mailed them a registered letter that in accordance with THEIR contract they had violated their terms of service under "Seller default". Now we are in limbo as they wont talk to us and we cannot view our usage. The tru up to this point is over 800.00 and counting and no respinse form vivint.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support