09/22/2016
Anonymous
Their software is lousy. There is no way for an customer to call and get help with their poorly-designed monitoring software!<br />They actively refuse to help homeowners, and seem to think that they can take our money for their product and not be responsible for how well it works or doesn't work!<br />If I had known this was the kind of 'support' we'd get, I would never have purchased a system using their equipment!<br />Also, they don't understand the difference between sending a blast email to over 300 people using 'TO' vs 'BCC'!!!
Enphase Energy reply
12/08/2016
Dear dbadoug, thank you for your feedback.  I sincerely apologize for this experience and for any frustration caused. Enphase Energy endeavors to provide first class customer service and it is disheartening to learn when a customer is not satisfied.<br /><br />Please do not hesitate to contact me if you continue to have concerns with Enphase. My direct line is (877) 797-4743 extension 7250, or you can send me an email at charris@enphaseenergy.com. <br /><br />Warm regards,<br />Charlotte Harris