09/22/2016
Anonymous
These people apparently sell their monitoring systems to contractors, and then will not give technical support or service the monitoring systems once the contractors are finished. If you go on their website there is absolutely no way to contact them except for an e-mail address and the only response you will get is "go see your installer". Well, like many I have found that my installer is no longer in business. Enphase Energy just told me to find another installer to help me. They won't
Enphase Energy reply
10/04/2016
Dear SCSolar, thank you for your feedback and we apologize for the recent service experience. You are a valued customer and Enphase will remain committed and ready to support you and your system for years to come. The Enphase Support site has a section dedicated to system-owner help https://enphase.com/en-us/support/system-owners and the following knowledge base article has been created to help customers find a new installer https://enphase.com/en-us/support/intelliresponse?question_id=1368. You may also send an email to noinstaller@enphaseenergy.com to request a product warranty replacement directly with Enphase customer support. <br /><br />Please do not hesitate to contact me if you would like to share any further concerns with Enphase. My direct line is (877) 797-4743 extension 7250, or you can send me an email at charris@enphaseenergy.com with a contact where I can call you at your convenience. <br /><br />Warm regards,<br />Charlotte Harris