09/22/2016
Anonymous
My array is composed of 16 Canadian Solar panels and 8 D-380 Enphase micro-inverters. The D-380 is a single package of two D-190 inverters.<br /><br />Over my 5 years of system ownership, I've had a total of 7 inverter failures.<br /><br />When I now try to contact Enphase, they will not allow me to talk to anyone at their company. My email was replied to by a common email message to 380 customers, saying that Enphase will NO LONGER communicate with their customers. Customers must go through the installer. Many people are complaining that their installers have gone out of business or that they themselves installed their own system.<br /><br />I'm starting to think that there is something amiss at Enphase? Their stock has plummeted towards being a penny stock.
Enphase Energy reply
09/30/2016
Dear Arizona, my name is Charlotte and I run the Customer Advocacy program at Enphase. Thank you for your feedback. We are very sorry to hear about your Microinverter failures and I assure you that Enphase will continue to stand behind our warranty of replacing trouble units. If you are having trouble contacting your installer or if your installer has gone out of business, Enphase will remain committed and we are ready to support you and your system for years to come. Please send an email to noinstaller@enphaseenergy.com to request a product warranty replacement directly with Enphase customer support. <br /><br />Please do not hesitate to contact me if you would like to share any further concerns with Enphase. My direct line is (877) 797-4743 extension 7250, or you can send me an email at charris@enphaseenergy.com with a contact where I can call you at your convenience. <br /><br />Warm regards,<br />Charlotte Harris