09/01/2016
Anonymous
Its easy to get a good review when the company is doing the writing. Hidden damages are not disclosed. Re: Lamorinda California area. Poorly manufactured materials and inadequate installation methods. We invested in Solar panels to heat our pool. Very little we were told when the salesman came to visit regarding the ability of the panels to actually heat our pool ever occurred. What did occur was leaks from the panels bursting sometimes big and sometimes small. The 15 year service warranty is nonexistent and covers nothing unless the company wants to make an exception. Roy the owner acts like he is doing you a favor coming to your home to make repairs. Yes this company will come out and install and do repairs, year, after year, after year. What they don't talk about is the damage the placement of the panels, attachment pipes and adherence substance will cause to your roof or that the company will assume no responsibility for the roof including interior damage or the fact that they failed to mention the possibility when selling the product. Roy is the owner and he is full of himself and finger pointing. <br /><br />For the damage, including mold found in the interior of our kitchen, the owner offered $1000 towards a new roof and said he was actually not contractually obligated to offer anything. About the contract, well unfortunately, we only received a brochure when the system was initially installed with our pool 12 years ago and we stupidly allowed suntrek to reinstall a second system in 2015, which did not last through the first 2 weeks of the next season. Nonetheless, our roof is damaged beyond reasonability. <br /><br />Really Roy, the owner, offered a thousand dollars towards a new roof. I've not heard of a roof that only cost $1000.00