06/01/2016
Anonymous
I don't usually write review, but in this case since this is a big investment and commitment for me I feel that I need to give my 2cents on my experience so you can set your expectation.<br /><br />I signed the contract in July of 2015, Sales guy told me it would take 3 months, and now 11 months later system is still not up and running. <br /><br />There were a lot of miscommunication and misinformed as my Project Manager moved on to different department. When that happened, my project was delayed for months until we called them to ask for update on the project. Not very professional for company claimed to have installed thousands of projects.<br /><br />Took them close to 6 months to replace the power panel due to PGE delays. :-( By the time the Power Panel was replaced, the permit had expired. So waited couple more weeks to get the permit reinstated. Finally the system is online and generating power for 3 days and down again!!!!! I had to call Support, they said power cycle which i did and it didn't resolve the problem. Issue got escalated, escalation said to replace the Inverter will take up to 3 weeks to get the part. Fudge!!! <br /><br />As of today, system still down and waiting for repairs. As you can see, I'm very frustrated with the whole going green experience with Sungevity.<br /><br />Initially, I chose this company because I found a study on the net posted by an individual claimed that it's better than Solar City. So I went along. Long and behold, it's not true at all for my case. <br /><br />The good thing is they will give me $500 for all the delays, but not discount, and I have to wait 4 weeks for the check which is fine.<br /><br />Read the reviews, not all projects will be the same. If I had to do this again, obviously I would go with Solar City no doubt.<br /><br />We had a very frustrating experience with this company as we went through so many mishaps. Support already ignoring me by not giving me any updates like they said. They not very proactive maybe because they know I'm bitter. ;-) <br /><br />I gave them one star because at least they installed the Panels correctly.